SrAnalystServiceNow

**Job Details:** **Position Summary** We are seeking a highly skilled Senior Analyst specializing in ServiceNow Human Resources Service Delivery (HRSD) to support the design, implementation, optimization, and ongoing management of HR technology solutions. This role partners closely with HR, IT, Security, and business stakeholders to streamline HR processes, improve employee experiences, and drive operational efficiency through the ServiceNow platform. The ideal candidate combines strong ServiceNow HRSD functional expertise with analytical problem-solving, stakeholder management, and platform configuration capabilities. **Key Responsibilities** **ServiceNow HRSD Administration & Development** * Lead configuration, enhancement, and support of the ServiceNow HRSD platform. * Design and maintain HR workflows, lifecycle events, employee service centers, knowledge bases, and case management solutions. * Configure HR Catalog items, Flow Designer workflows, business rules, UI policies, ACLs, notifications, and integrations. * Support implementation and optimization of HRSD modules including: * HR Case Management * Employee Center / Employee Service Center * Lifecycle Events * Knowledge Management * Document Management * Virtual Agent (preferred) **Business Analysis & Stakeholder Engagement** * Gather and document business requirements from HR and cross-functional teams. * Translate business needs into scalable technical solutions. * Facilitate workshops, process mapping sessions, and solution reviews. * Recommend process improvements aligned with HR best practices and platform capabilities. **Platform Support & Optimization** * Troubleshoot production issues and coordinate resolution activities. * Monitor platform performance, data integrity, and user adoption metrics. * Ensure platform compliance with governance, security, and audit requirements. * Participate in upgrade planning, testing, and release management activities. **Reporting & Analytics** * Develop dashboards, r