Cardinal Health, Inc.
healthcare services and products
SrAnalystGoogleCES(AIAgent)Support
“Sr Analyst-Google CES(AI Agent) Support at Cardinal Health, Inc.. Skills: Conversational AI, Google Gemini, Dialogflow, Python. Provide solutions which may set precedent. Complete work receives guidance”
What You'll Achieve.
enhance supply chain efficiency; integrated care coordination; better patient management; drive improvements to the agent and customer experience
Industry & Context.
provide solutions; translate business needs into technical solutions
What They're Looking For.
Must Have
Moderate Development and Operations support experience, Understanding how ML models work, Ability to manage API integrations with other platforms, Skills in IVA/Conversational AI, GenAI agent assist, and speech/text analytics, Ability to craft effective prompts for Gemini, Skills in using Gemini APIs and tools
Nice to Have
Moderate Programming experience in Python, Java, or JavaScript, Familiarity with Google Gemini and CCAI, Understanding of contact center metrics, Familiarity with Conversational Agents testing and evaluation techniques and tools, Ability to build architecture on Google Cloud that integrates Gemini with other services, Experience with custom UIs for agent-facing and customer-facing applications
What You'll Do.
Provide solutions which may set precedent
Complete work receives guidance
Ensure stable Development and Operations Support
Continuous improvement of Production System
Develop configurable solutions
Develop intelligent AI solutions
Integrate Google Agent Assist and Google Conversational Agents
Leverage Google Customer Engagement Suite
Configure and customize Google Gemini
Set up and manage knowledge bases
Train Smart Reply models
Troubleshoot and resolve technical issues
Stay updated with industry trends
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Share best practices across the team
Applying for this Sr Analyst-Google CES(AI Agent) Support role?
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