Target
SrAnalystDigitalExperienceSupport
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optimal for Mid candidates.
“Sr Analyst Digital Experience Support at Target. Skills: Digital Experience Support, Incident Management, Data Analysis. Support bottom of digital funnel across all channels. Provide real-time production monitoring”
What You'll Achieve.
Drive demand sales; Improve guest experience; Maximize revenue; Maximize profitability; Maximize guest conversion rates; Ensure superior guest experience; Reduce top guest contact drivers
Industry & Context.
Excellent analytical, critical thinking, & problem solving skills; Independently perform root cause analyses of production-impacting defects
Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis, Increased coverage during Q4, Hybrid/Flex for Your Day work arrangement, Core role performed both onsite at Target HQ MN location and virtually
What They're Looking For.
Must Have
Four year college degree, or equivalent experience, 5-7 years total experience with some digital/e-commerce experience, Excellent analytical, critical thinking, & problem solving skills, Ability to manage dynamic, fast-paced changes, Excellent communication skills, Ability to make complex ideas simple to understand, Experience Building and analyzing quantitative data using visualization tools (such as SQL, DOMO, Greenfield, Fullstory, etc) to build dashboards and derive insights from data, Proficiency with Microsoft Office and other MS Applications, including excellent Microsoft Excel skills and Microsoft PowerPoint skills, Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis with increased coverage during Q4 to ensure uninterrupted real-time digital experience support
What You'll Do.
Support bottom of digital funnel across all channels
Provide real-time production monitoring
Perform incident triage and resolution
Conduct defect and incident management
Share feedback and learnings with business teams
Remove friction from guest experience
Influence operational and technical capabilities
Triage and resolve technical and process issues
Monitor digital order pipelines
Recover from guest impacting issues
Execute operational support
Drive continuous improvements to guest experience
Provide efficient execution of Target’s Digital business processes
Identify and analyze operational and guest data
Build business cases for long term solutions
Translate technical findings into recommendations
Serve as a consultant and advisor
Perform Lead on Duty responsibilities
Monitor and report health metrics
Manage live digital incidents
Make critical business decisions during incidents
How You'll Work.
Team & Collaboration
Cross-functional coordination; Serve as consultant and advisor to Digital Operations, Product, Guest Services, Fraud/Cyber, GSCL, Stores, and other key partners; Serve as operational liaison between business and technology teams; Partner with business and support teams during live digital incidents
Communication Scope
Excellent communication skills; Ability to make complex ideas simple to understand; Translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders; Executive-level communication during active production-impacting events
Full Job Description
The pay range is $73,000.00 - $132,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at [https://corporate.target.com/careers/benefits](https://corporate.target.com/careers/benefits). **About Us:** Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. [Learn more about Target here](https://corporate.target.com/about). A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey. As part of the enterprise Digital Experience Support model, this position supports the bottom of the digital funnel across all channels. This role provides real-time, round-the-clock production environment monitoring, incident triage, and resolution through rotational extended-hours coverage and with global partnership while conducting defect and incident management for technical teams and sharing feedback and learnings with business teams. Your primary focus will be on removing friction from the bottom of funnel guest experience by influencing operational and technical capabilities related to (but not limi
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