Dxc Technology
SrAnalystConsulting
Neural analysis suggests this role is
optimal for Mid candidates.
“Sr Analyst Consulting at Dxc Technology. Skills: Change Management, Release Management, ITSM. Identify potential change requirements. Validate change requirements”
Industry & Context.
Minimum Negative Vetting 1 (NV1) AGSVA Security Clearance, ACT based or willing to relocate
What They're Looking For.
Must Have
5 years+ experience in ITSM Change and Release Manager or a similar role, Minimum Negative Vetting 1 (NV1) AGSVA Security Clearance, ACT based or willing to relocate, The ability to manage customer expectations, The ability to mentor junior team members and to collaborate with customers and other service providers, communication skills with the ability to fluently and effectively communicate orally and in writing, The ability to present complex information to both technical and non-technical audiences, The ability to plan, schedule and monitor changes and associated work to meet time and quality targets, The ability develop, review and martin process relevant documentation, The ability report on changes, including developing and maintaining reports
Nice to Have
Practical knowledge of Defence SIAM Change processes, Practical knowledge of Defence SIAM ITSM processes, Woking in Defence of Federal Government client setting
What You'll Do.
Identify potential change requirements
Validate change requirements
Assess change requirements
emergency and deployment approvals
Present changes to the CABs
store and validate change approvals
Conduct reviews of changes
Identify and conduct formal reviews
Conduct PCRs of each unauthorised and unsuccessful change
Request re-scheduling and re-scoping of change records
Attend process forums
Support the process community
Identify process continual improvement opportunities
Receive and respond to hierarchical escalations
Act as a Change Approver
Support and mentor team members
How You'll Work.
Team & Collaboration
Collaborate with customers and other service providers; Cascading information to other process participants and stakeholders
Communication Scope
Communicate orally and in writing; Present complex information to both technical and non-technical audiences
Process & Methodology
Plan, schedule and monitor changes
Full Job Description
**Job Description:** DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. The Change and Release Manager is accountable for change management process execution and compliance. They are responsible for ensuring that all changes to the IT services and infrastructure are made in a controlled and approved manner and in line with SIAM processes. They are to ensure that changes are consistent and repeatable in nature, that they are communicated to all stakeholders, and that the risks associated with each change are understood and mitigated. **Your Responsibilities** * Identifying potential change requirements, including responding to Requests for Change. * Validating change requirements. * Assessing change requirements. * Categorising changes. * Seeking technical, emergency and deployment approvals, including: * Presenting changes to the CABs. * Receiving, storing and validating change approvals. * Conducting reviews of changes, including: * Identifying and conducting formal reviews. * Conducting PCRs of each unauthorised and unsuccessful change. * Requesting re-scheduling and re-scoping of change records. * Closing change records. * Attending process forums, including: * DEFCAB, as required. * PCRF, as required. * Community of Practice. * One-on-Ones, as required. * Supporting the process community by cascading information to other process participants and stakeholders within their Service Provider. * Identifying process continual improvement opportunities. * Receiving and responding to hierarchical escalations where r
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