Sr.Analyst,CAFTechnicalSupportandReporting

8509 - Corp Office GA Hub - 225 Chastain Meadows Court NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! **About this job** The Sr. Analyst, Technical Support and Business Monitoring at CarMax Auto Finance (CAF) reviews, analyzes, and evaluates the most complex Information Technology systems operations tickets to provide application support to CarMax end-users. This support can be either reactive to production problems, systems outages, and immediate business changes; or, this support can be proactive to support planned business objectives. The role will also mentor new or junior support analysts in the performance of their duties and the understanding of the company systems. Additionally, the Senior Analyst, Technical Support and Reporting will provide leadership in the operational reporting and dashboard efforts to ensure that CAF Operations has the information needed to effectively run the business. **What you will do** * Provide business monitoring to all areas of CAF Operations by determining key metrics or data needs, leverage a variety of company systems and databases to obtain data needed, extract needed data using code and translate the key metrics into standardized reports. In addition to conducting data analysis, ability to evaluate trending information including Service-Now reporting and monitoring. * Lead and/or support the planning, development, testing, implementation, customer reporting, and user support for IT systems applications. Develop functional specifications and perform functional analysis, module configuration, data conversion, and testing. * Mentor more Junior analysts in their work. * Ability to debug and troubleshoot basic to complex system challenges. * Ability to evaluate the ROI of a request and effectively influence and evaluate to balance the needs of the business and the effort needed to execute on the request. Ability to do complex root cause analysis through multiple applications, business scenarios, and identify