ING
Finance
Sr.Analyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Sr. Analyst at ING. Skills: Credit assessment, Risk assessment, Loan assessment, Customer service. Credit and risk assessments for loan/ credit applications. Re-package and communicate deal options”
What You'll Achieve.
Achieve desired credit; Ensure all credit applications done within appropriate time frames; Provides outstanding customer service; Resolve loan enquiries, appeals or complaints in a timely manner; Consistently meets internal KPIs for quality indicators; Avoid unacceptable operational risk; Productivity level in line with agreed standards; Quality assurance and CIRT in line with minimum benchmarks; Minimal operational risks and awareness of rational for required controls; Credit / loan appeals resolved within 80% accuracy
Industry & Context.
Mathematical and statistical analysis; Interpret statistical data; Recognize & use patterns; Calculate credit scores; Assess credit risk; Identify & remediate discrepancies; Complaints and objection handling
What They're Looking For.
Must Have
3-5 years recent experience in finance industry, residential mortgages loan assessment experience, knowledge of lending practices, knowledge of policy, knowledge of valuations, knowledge of mortgage insurance, knowledge of procedures, knowledge of banking regulatory, customer service ethics and delivery experience, Previously held a Residential Delegated Lending Authority (DLA) of at least $1m
Nice to Have
Credit/ loan assessment capability for delegated lending authority >$1m, Working in an Agile team, Recent charity or community volunteering
What You'll Do.
Credit and risk assessments for loan/ credit applications
Re-package and communicate deal options
Understand credit/risk analysis
Operates within ING service delivery guidelines
Resolve loan enquiries
appeals or complaints
Demonstrates professional communication skills
Applies thorough attention to detail
Upholds all ING policies and procedures
How You'll Work.
Team & Collaboration
Liaise with all stakeholders; Liaises with Lead Credit Assessors; Liaises with Team Leaders; Liaises with Credit Risk team; Offers detailed direction and advice to Associate Credit Assessors; Active team contributor; Builds and maintains effective relationships with peers and stakeholders
Communication Scope
Professional communication skills; Exceptional written/ verbal communication skills
Full Job Description
ING Lending Operations is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia. The Bank currently operates in Consumer, Residential and Commercial markets. At ING Credit Assessors must be honest, prudent and responsible because they play a critical role in our lending businesses. This role will assess credit/loan applications for mortgages. **Key Responsibilities** * Credit and risk assessments for loan/ credit applications or variations within an allocated Delegated Lending Authority up to $2m; * Proactively re-package and communicate deal options to achieve the desired credit outcome; * Understand credit/risk analysis, customer segments, conveyancing and banking processes; * Operates within the ING service delivery guidelines to ensure that all credit applications are done within the appropriate time frames and quality; * Provides outstanding customer service to ING Customers/ Brokers. Resolve loan enquiries, appeals or complaints in a timely manner. Demonstrates professional communication skills (especially over the telephone). Applies thorough attention to detail in all transactions and consistently meets internal KPIs for quality indicators (‘Moments of Truth’); and * Upholds all ING policies and procedures (especially ING’s underwriting guidelines, compliance and risk) to avoid unacceptable operational risk. **Key Capabilities/ Experience** * 3-5 years recent experience in the finance industry in residential mortgages loan assessment. Sound knowledge of lending practices including policy, valuations, mortgage insurance, procedures and banking regulatory requirements; * Strong customer service ethics and delivery focus; * Previously held a Residential Delegated Lending Authority (DLA) of at least $1m; * Mathematical and statistical analysis aptitude; and * Effective coordination and communication skills to confidently liaise with all stakeholders. **Major Responsibility Areas*
Applying for this Sr. Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about ING?
Real rants from real employees. Read before you apply.