Sr.AIRiskManager

Millions of Selling Partners trust Amazon's marketplace to grow their businesses, and hundreds of millions of customers depend on us every day. Behind that trust is a network of systems, tools, and workflows designed to detect and resolve fraud and abuse at scale — and our team builds them. About the Role: We are looking for a Sr. Risk Manager who builds risk assessment and insight frameworks powered by AI. In this role, you will study incoming escalations not to investigate individual cases, but to understand the risk landscape deeply enough to build the models, classification systems, and analytical tools that transform raw escalation signals into structured, actionable intelligence at scale. You will design and deploy AI-driven risk assessment pipelines that automatically categorize incoming escalations, surface emerging abuse patterns, and quantify systemic defects across hundreds of thousands of annual contacts. You will use Amazon's AI and ML infrastructure to build topic models, root cause classifiers, and risk scoring frameworks that give investigators, program teams, and senior leaders the insights they need to act faster and prevent abuse before it scales. You will study investigation workflows to determine where automation replaces manual effort, where model-driven augmentation improves human judgment, and where new data collection mechanisms are needed to close intelligence gaps. This role offers the opportunity to shape how Amazon protects seller and customer trust by building the AI-powered risk intelligence layer that sits underneath every escalation decision our organization makes. Key job responsibilities ● Design, build, and deploy AI-powered risk assessment and classification pipelines that automatically categorize incoming escalations against governed root cause taxonomies, enabling systematic defect identification and trend detection across the full escalation portfolio ● Mine risk signals from unstructured escalation data to surface emerging ab