Observe. AI
Customer Experience
Sr.AIDeploymentManager
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“Sr. AI Deployment Manager at Observe. AI. Skills: AI Deployment, Program Management, Enterprise-scale SaaS/AI Implementations, Customer Success, Stakeholder Management. Lead Strategic AI Onboarding. Own high-impact implementation programs”
What You'll Achieve.
deliver faster, smarter, and more efficient customer service at scale; increase resolution speed; elevate service quality; reduce operational costs; empowering your frontline team to focus on higher-value work; improve customer satisfaction; boost productivity; deliver consistent, scalable performance across every customer interaction; operationalize AI at scale; shape implementation standards for high-performance delivery; lead complex, enterprise-scale deployments; driving strategic onboarding; advanced use-case design; large-scale adoption; own high-impact implementation programs; translating business strategy into scalable AI use cases; leading sophisticated deployments that enable customers to operationalize AI across their contact center environments; help define implementation standards; influence best practices; shape how Observe. AI scales customer onboarding; drive automation; efficiency; exceptional customer experiences; translate customer business strategy into live, high-value AI solutions; ensure success; maximize adoption and ROI; create value-based adoption goals and ROI stories; set the customer up for a successful, high-impact launch; help customers operationalize AI across their entire enterprise; scale customer onboarding; mitigate risks efficiently; ensure swift resolution across multiple simultaneous customer projects
Industry & Context.
problem-solving mindset; identify risks; swift resolution
What They're Looking For.
Must Have
5+ years leading complex, enterprise-scale SaaS or AI implementations, managing multi-team programs, multi-stakeholder deployments, Expert skills in driving alignment across cross-functional technical and business teams, managing multiple high-priority projects simultaneously, Proven ability to lead discovery sessions, solution design workshops, executive-level customer-facing engagements, Deep understanding of contact center operations, KPIs, and ROI stories, Demonstrated ability to manage senior-level stakeholders, set clear expectations, navigate ambiguity with professionalism and confidence, An analytical, problem-solving mindset with organizational skills suited for fast-paced, high-growth technology environments
Nice to Have
speech analytics, quality management, AI-driven CX platforms
What You'll Do.
Lead Strategic AI Onboarding
Own high-impact implementation programs
facilitating executive-level design workshops
translating customer business strategy into live
high-value AI solutions
Architect Technical Roadmaps
Guide and enable customers through their AI journey
managing client expectations
documentation deliverables
team resources to ensure success
Operationalize AI at Scale
Lead customer program teams through multi-phase implementations
including deep business discovery
sophisticated user training
to maximize adoption and ROI
Partner with Customer Success Managers (CSMs) to create value-based adoption goals and ROI stories
Cross-Functional Leadership
Collaborate with Sales
and Engineering to optimize delivery frameworks
refine product feedback loops
help customers operationalize AI across their entire enterprise
Scale Delivery Excellence
Recommend implementation standards and influence best practices
help the AI Solutions & Delivery organization scale customer onboarding and mitigate risks efficiently
Manage Program Health
Proactively communicate project status and identify risks
escalating effectively to ensure swift resolution across multiple simultaneous customer projects
How You'll Work.
Team & Collaboration
driving alignment across cross-functional technical and business teams; partnering with stakeholders from sales handoff through Customer Success transition; working cross-functionally with Integrations, Product, Engineering, Sales, and Customer Success; Collaborate with Sales, Product, and Engineering
Communication Scope
executive-level customer-facing engagements; manage senior-level stakeholders; set clear expectations; navigate ambiguity with professionalism and confidence; Proactively communicate project status
Process & Methodology
Advanced Program Management, driving alignment across cross-functional technical and business teams, managing multiple high-priority projects simultaneously, managing client expectations, project timelines, team resources, Manage Program Health, Proactively communicate project status and identify risks, escalating effectively to ensure swift resolution across multiple simultaneous customer projects
Full Job Description
About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us Lead enterprise-scale transformation by helping customers operationalize AI at scale. This role offers the opportunity to shape implementation standards for high-performance delivery. We are seeking a Senior AI Deployment Manager to lead complex, enterprise-scale deployments of Observe.AI’s platform, driving strategic onboarding, advanced use-case design, and large-scale adoption. In this role, you will own high-impact implementation programs—facilitating executive-level design workshops, translating business strategy into scalable AI use cases, and leading sophisticated deployments that enable customers to operationalize AI across their contact center environments. You will serve as a senior delivery leader, partnering with stakeholders from sales handoff through Customer Success transition, while working cross-functionally with Integrations, Product, Engineering, Sales, and Customer Success. As a core member of our implementation
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