ServiceNow
Information Technology And Services
SrAdvisorySolutionConsultant,GlobalAccount
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“Sr Advisory Solution Consultant, Global Account at ServiceNow. Skills: Solution consulting, Sales engineering, Account management. Orchestrate internal technical resources. Lead internal technical resources”
What You'll Achieve.
Deliver greatest value; Secure stickiness
Industry & Context.
Creative problem-solving
What They're Looking For.
Must Have
7+ years pre-sales solution consulting, 7+ years sales engineering experience, Mastery of the Sales process, Trusted advisor for account representative, Prior and current technical expertise, Ability to learn new technology, Experience selling to enterprise IT architecture, Experience working collaboratively with product management, Experience working collaboratively with product marketing, Experience working collaboratively with partners, Experience working collaboratively with professional services, Creative problem-solving skills, Background in ITIL, Background in Service Management, Background in Asset Management, Background in IT Management, Background in IT Operations Management
Nice to Have
ITSM experience advantageous, ITOM experience advantageous, Experience selling into Telecom carriers, Experience working with Telecom carriers
What You'll Do.
Orchestrate internal technical resources
Lead internal technical resources
Build credibility with customer's technical leadership
Build trust with customer's technical leadership
Support technical strategy
Support technical execution
Ensure sharing for opportunities
Ensure sharing for innovations
Ensure sharing for adoption
Support adoption of ServiceNow licenses
Support usage of ServiceNow licenses
Support optimization of ServiceNow licenses
Engage with customer executives
Identify business pain points
Identify business opportunities
Translate pain points into solutions
Translate opportunities into solutions
Drive development of technical aspects
Interlock with geo SC managers
Manage account resource alignment
Manage account resource coverage
Manage account resource priorities
Lead global technical documentation
Maintain global technical documentation
Monitor global technical documentation
Cultivate geo-based SC resources
Monitor performance of geo-based SC resources
How You'll Work.
Team & Collaboration
Global account plan execution; Geo-based teams; Geo SC managers; Product management; Product marketing; Partners; Professional services
Communication Scope
Technical concepts; Business concepts
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in multiple Industry and establish relationships with customers and prospects in that account for the global market. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting AI Platform, Technology Workflow, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. The focus will be on the global business for specified Global Accounts in multiple industry where ServiceNow is launching vertical solutions that strengthen our value proposition. Role Expectations: · Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions. · Build credibility and trust with the customer’s technical leadership (e.g.CTO,CIO). · Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution. · Ensure sharing and collaboration for opportunities, innovations
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