Amazon Dev Center India
Administrative Support, Human Resources, amazonian experience and tech
Sr.Administrator,BXT,Benefits,ServiceExcellence
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“Sr. Administrator, BXT, Benefits, Service Excellence at Amazon Dev Center India. Skills: Case management, Process improvement, Benefits administration. Provide case management support. Handle escalation management”
What You'll Achieve.
Enhance efficiency; Deliver better outcomes
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2+ years human resources experience, 1+ years Microsoft Office products, Bachelor's degree or 1+ years case management experience
Nice to Have
3+ years HR functions experience, Knowledge of HRIS or ATS, Experience with Payroll Systems
What You'll Do.
Provide case management support
Handle escalation management
Ensure timely resolution
Complete assigned processes per SLA
Execute vendor reporting
Execute payroll reporting
Manage adjudication processes
Perform manual enrollment
Perform manual withdrawal
Troubleshoot unexpected issues
Identify benefits issues
Identify vendor support issues
Drive process improvement enhancements
Perform control points
How You'll Work.
Team & Collaboration
Work with HRA II
Full Job Description
Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Administrator BXT, Benefits Service Excellence to join our team. This candidate will be responsible for end-to-end process management and drive operational excellence. The ideal candidate should have a strong understanding of business and program requirements and play a key role in case management, risk mitigation, project coordination, and knowledge management. This role requires strong problem-solving abilities to troubleshoot unexpected issues and identify root causes. The candidate will also be responsible for driving process improvement initiatives to enhance efficiency and deliver better outcomes for the team. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for! Position Responsibilities Case & Escalation Management · Provide case management support for items raised by HRA II · Handle escalation management and ensure timely resolution · Making sure all assigned processes are completed in time as per SLA. Process Management · Execute vendor & payroll reporting (medium complexity) · Manage adjudication processes (medium to high complexity) · Perform manual enrollment/withdrawal processes (medium complexity) Troubleshooting & Problem Solving · Dive deep and troubleshoot unexpected issues · Identify and share issues related to Benefits and vendor support Process Improvement & Compliance · Drive process improvement enhancements · Perform audits and control points (medium complexity) Successful candidates will demonstrate: · Strong problem-solving skills with the ability to dive deep and troubleshooting unexpected issues. · They should have proven experience in case management and a mindset focused on continuous improvement. · They will possess excellent attention to detail, strong communication skills, and the ability to manage multiple priorit
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