Amazon Dev Center India
Technology
Sr.Administrator,BXT,Benefits,ServiceExcellence
“Sr. Administrator, BXT, Benefits, Service Excellence at Amazon Dev Center India. Skills: Benefits administration, Case management, Process improvement. Provide case management support. Handle escalation management”
What You'll Achieve.
Deliver better outcomes for team
Industry & Context.
Problem-solving skills; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
1+ years of human resources experience, 1+ years of Microsoft Office products and applications experience, 1+ years of customer service experience, Bachelor's degree in business, HR, or a related field, High school or equivalent and 1+ years of case management experience
Nice to Have
2+ years of human resources functions experience
What You'll Do.
Provide case management support
Handle escalation management
Ensure timely resolution
Complete assigned processes per SLA
Execute vendor reporting
Execute payroll reporting
Manage adjudication processes
Perform manual enrollment processes
Perform manual withdrawal processes
Troubleshoot unexpected issues
Identify issues related to Benefits
Identify issues related to vendor support
Drive process improvement enhancements
Perform control points
How You'll Work.
Team & Collaboration
Work with HRA II
Communication Scope
Communication skills
Process & Methodology
Project coordination
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