Fort Bend County
Public Transportation
Sr.AdministrativeAssistant-PublicTransportationDept.
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sr. Administrative Assistant-Public Transportation Dept. at Fort Bend County. Skills: process management, cross-functional coordination, vendor/stakeholder management. Support the Operations Manager. Liaise between Operations Manager and department areas”
What You'll Achieve.
ensures customer complaints and compliments are closed promptly.
Industry & Context.
Researches, investigates, collects necessary documentation and information regarding Operations
Valid Driver's License, Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
What They're Looking For.
Must Have
High School Diploma/GED, 3-year job-related transit experience, computer verbal and written communication, math and/or accounting background, interpersonal skills and ability to deal effectively with the public, other employees and elected officials, Valid Driver's License
Nice to Have
College Degree, Bilingual English/Spanish
What You'll Do.
Support the Operations Manager
Liaise between Operations Manager and department areas
Handle incoming calls for complaints/compliments
Audit submissions and record information in SharePoint
collect documentation and information
Return customer calls to describe findings
Create and maintain compliment/complaint report
Create presentation materials
Collect and track Contractor Operations metrics
Maintain department email
Respond to emails in a timely manner
Forward emails to appropriate staff
Send mass emails to client database
Prepare and mail new Client Welcome
Maintain department's frequent contacts
Maintain Fort Bend Transit customer database
Participate in emergency management activities
Provide backup reservation call support
How You'll Work.
Team & Collaboration
Liaison between the Operations Manager and the other areas of the department for projects, meetings, and various deadlines.; deal effectively with the public, other employees and elected officials.
Communication Scope
computer verbal and written communication; interpersonal skills and ability to deal effectively with the public, other employees and elected officials.
Full Job Description
**Current Fort Bend County Employees (excluding election workers):** Please click [_here_](https://wd5.myworkday.com/fortbendcountytx/d/task/2998$42366.htmld#backheader=true) to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources. Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! Sr. Admin Assistant * This person will support the Operations Manager. * Liaison between the Operations Manager and the other areas of the department for projects, meetings, and various deadlines. * Handles incoming calls for complaints/compliments; Audits submissions and ensures all necessary information has been recorded in SharePoint. * Researches, investigates, collects necessary documentation and information regarding Operations complaints; Returns customer calls to describe findings and ensures customer complaints and compliments are closed promptly. * Responsible for creating and maintaining a compliment/complaint report for Monthly Business Meetings; Create presentation materials at the direction of the Operations Manager for Monthly Business Meetings; Collect and track Contractor Operations metrics as required. * Responsible for maintaining the department email box; responds to emails in a timely manner and/or forwards the email to the appropriate staff member; and responsible for sending mass emails to client database as needed. * Prepare and mail new Client Welcome Packets; Maintains department’s frequent contacts and the Fort Bend Transit customer database. * Participates in activities and duties related to emergency management during a local state
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