Fort Bend County
Public Transportation
Sr.AdministrativeAssistantPublicTransportationDept.
“Sr. Administrative Assistant-Public Transportation Dept. at Fort Bend County. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Support the Operations Manager. Liaise between Operations Manager and department areas”
What You'll Achieve.
ensures customer complaints and compliments are closed promptly.
Industry & Context.
Valid Driver's License
What They're Looking For.
Must Have
High School Diploma/GED, 3-year job-related transit experience, computer verbal and written communication, math and/or accounting background, interpersonal skills, ability to deal effectively with the public, other employees and elected officials, Valid Driver's License
Nice to Have
College Degree, Bilingual English/Spanish
What You'll Do.
Support the Operations Manager
Liaise between Operations Manager and department areas
Handle incoming calls for complaints/compliments
Audit submissions in SharePoint
Research and collect documentation for Operations
Return customer calls to describe findings
Create compliment/complaint report
Create presentation materials
Collect and track Contractor Operations metrics
Maintain department email
Prepare and mail new Client Welcome
Maintain department's frequent contacts
Maintain Fort Bend Transit customer database
Participate in emergency management activities
Provide backup reservation call support
How You'll Work.
Team & Collaboration
Liaison between the Operations Manager and the other areas of the department for projects, meetings, and various deadlines.; deal effectively with the public, other employees and elected officials.
Communication Scope
computer verbal and written communication; interpersonal skills
Applying for this Sr. Administrative Assistant-Public Transportation Dept. role?
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