Sr.ADMAnalyst

As a Senior Analyst, your job is to move beyond resolving individual disputes and focus on the bigger picture. You will oversee our global debit and credit memo workflows, ensuring our third-party partners and internal teams are accurate, efficient, and meeting their targets. We are looking for a GDS expert who understands the full lifecycle of a ticket and can navigate the technical complexities of ARC and BSP. You won't just fix errors; you will identify the systemic reasons they happen and design the processes to stop them. You will act as the final point of escalation for complex disputes, manage high-level airline relationships, and find ways to automate our back-office operations to reduce financial loss. What You'll Do: 1. Strategic Dispute you look for the root cause. You have a proven track record of developing strategies that reduce recurring debit memos and minimize financial loss. Advanced Data Interpretation: Ability to manage and interpret ADM data. You can accurately track and report on recovery trends, translating complex data into simple, useful updates for stakeholders. Skilled Negotiator: You have the confidence and industry knowledge to negotiate waivers and settlements directly with airline desks and GDS providers. Effective Communicator: Exceptional written and verbal skills. You can bridge the gap between technical ticketing issues and financial reporting for stakeholders at all levels. Proactive & Adaptable: You are self-driven and comfortable leading initiatives in a fast-paced, evolving environment.