McKesson
healthcare
Sr.AccountOperationsManager
“Sr. Account Operations Manager at McKesson. Skills: Account Operations, Customer Relationships, Program Management. Manage complex customer accounts and programs. Own execution of contractual deliverables”
What You'll Achieve.
Ensure execution of contracted programs; Ensure operational excellence; Ensure high-quality customer experience; Support long-term program success; Focus on performance, outcomes, and future opportunities
Industry & Context.
Resolve issues; Investigate root causes; Coordinate solutions
What They're Looking For.
Must Have
Bachelor's degree in a related field or an equivalent combination of education and experience, 4+ years of experience in account operations, account management, customer success, or a closely related customer-facing role
Nice to Have
Experience managing complex, high-value customer relationships or strategic accounts, Background in customer success or account management within healthcare, health tech, pharmacy, or SaaS environments, Ability to analyze data and translate insights into clear, customer-friendly narratives, Experience conducting or supporting quarterly business reviews and executive-level customer discussions, Ability to work cross-functionally and influence without authority, Experience supporting customers through operational issues, system incidents, or escalations with professionalism and composure, Pharmacy or pharmacy technician experience is a plus
What You'll Do.
Manage complex customer accounts and programs
Own execution of contractual deliverables
Investigate customer program issues
Develop and maintain program plans
Manage and prioritize book of business
Leverage data and reporting
Lead customer meetings
Collaborate cross-functionally
Promote continuous improvement
How You'll Work.
Team & Collaboration
Partner closely with cross-functional teams; Collaborate cross-functionally with product, analytics, technology, and other internal partners
Communication Scope
Communicate outcomes; Support customer conversations and recommendations; Translate insights into clear, customer-friendly narratives
Process & Methodology
Develop and maintain program plans, Track progress toward goals, Proactively manage risks
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