Sr.AccountOperationsManager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The **Senior Account Operations Manager** plays a critical role in managing complex, high‑value customer relationships for CoverMyMeds solutions that support medication access and adherence. Reporting to the Manager, Account Operations, this role serves as the primary operational contact for a portfolio of strategic accounts, ensuring strong execution of contracted programs, operational excellence, and a high‑quality customer experience. This position partners closely with cross‑functional teams across CoverMyMeds and McKesson to resolve issues, share customer insights, and support long‑term program success. The ideal candidate brings strong relationship management skills, sound judgment, and the ability to prioritize and manage a large book of business in a fast‑paced, client‑facing environment. _* Our prefered candidate will reside in Columbus OH to support a hybrid work schedule, but we may consider a well-qualified fully-remote candidate_ _**What You 'll Do:**_ * Serve as the primary point of contact for day‑to‑day management of multiple complex customer accounts and programs * Own execution of contractual deliverables, ensuring accuracy, compliance, and timely resolution of issues * Act as the first point of escalation for customer program concerns; investigate root causes, coordinate solutions, and communicate outcomes * Develop and maintain program plans, tr