Sr. Account Manager
Sr.AccountManager-ExpressScripts-Hybrid
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“Sr. Account Manager - Express Scripts - Hybrid at Sr. Account Manager. Skills: account management, client relationship management, client satisfaction, client retention. ensuring clients and patients receive superior service. managing the day-to-day client relationship”
What You'll Achieve.
overall satisfaction and retention of assigned book of business; promote client satisfaction, profitability, and retention; anticipate and exceed clients needs and expectations; promote client satisfaction, client retention and upsell opportunities
Industry & Context.
analytical and problem solving skills
Ability to travel overnight up to 20%, If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
What They're Looking For.
Must Have
Bachelor's degree in related field or 11 to 14 years of experience, 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience, Excellent PC skills including Microsoft Office and Internet experience, Excellent verbal and written communication and presentation skills, analytical and problem solving skills, focus on book of business client satisfaction and client retention results, Demonstrated ability managing projects, utilizing proven project management processes, Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
What You'll Do.
ensuring clients and patients receive superior service
managing the day-to-day client relationship
accountable for core service delivery for clients working cross-functionally with all operational
proactively reviews performance metrics to promote client satisfaction
processes and resources to anticipate and exceed clients needs and expectations
manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
daily interaction with clients
consultants and producers providing preventative consultation
analysis and issue resolution associated with core services
responsible for timely and accurate management and execution of all client benefit requests
including benefit changes
terminations and escalated issues
accountable for new group and specific product including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards
lead client centric team meetings to review operational performance against client’s expectations and needs
presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction
client retention and upsell opportunities
How You'll Work.
Team & Collaboration
Key member of the core client account team; working cross-functionally with all operational; Collaborates with Account Directors on client activity, expectations, and service needs; establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process; Lead client centric team meetings to review operational performance against client’s expectations and needs; Ability to work cross-functionally to proactively communicate and to resolve issues
Communication Scope
Excellent verbal and written communication and presentation skills
Process & Methodology
Demonstrated ability managing projects, utilizing proven project management processes
Full Job Description
The Sr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs. ESSENTIAL FUNCTIONS Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings. Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services. Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues. Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards. Lead client centric team meetings to review operational performance against client’s expectations and needs. Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities. QUALIFICATIONS Bachelor’s degree in related field or 11 to 14 years of experience. 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience. Excellent PC skills including Micr
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