ServiceMac
mortgage and real estate
Sr.AccountExecutiveRemotePossible
“Sr. Account Executive - Remote Possible at ServiceMac. Skills: Account Management, Client Solutions, Relationship Management, Mortgage Servicing. Partner with Client to understand business model. Determine products and services meet Client’s needs”
What You'll Achieve.
Ensure that performance metrics are achieved; Ensure all SLA’s are being met; Verify client compliance
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
8+ years of experience in the Mortgage Industry with focus on servicing, default and servicing transfers, Proven customer service and relationship management skills, Experience working with cross functional team/groups; able to build relationships, Organized, attention to detail, Excel skills, Experience managing large sets of data, creating and tracking metrics, analyzing multiple factors, Must have a firm grasp of ServiceMac’s model as a subservicer and the products and services offered, General knowledge of nationwide search guidelines with familiarity of back office production services for all business segments nationwide
Nice to Have
knowledge of platform integration MSP and Valon a plus, knowledge of state regulation and compliance requirements, Deep understanding of performing and non-performing loans
What You'll Do.
Partner with Client to understand business model
Determine products and services meet Client’s needs
define process requirements
Establish and document process and workflow
Track and maintain Client specific pricing
Monitor service levels
Create proposals and agreements
Set performance metrics
Make recommendations to ensure performance metrics achieved
Monitor pipeline reports
Monitor A/R associated with expense and revenue
Maintain accurate reporting associated with change management projects
document and escalate service level
and priority additions or changes
Be point of contact for Client and Client’s Executive issues
Assist with creation of SOWs
billing service and client assessments
Partner with Sales to prioritize needs
Deliver highest level of customer services to Client’s after onboarding
Establish and document process and workflow for support staff and Operations
Manage process and coordinate with sales team priorities
Ensure state and regulatory compliance requirements
Track and maintain agent specific requests
Identify trends and make process changes
Support and monitor onboarding and decommission process
Ongoing client relationship awareness and continual communications
Monitor compliance and regulatory issues with Compliance and legal
Verify client compliance
document and escalate service level concerns
How You'll Work.
Team & Collaboration
Client Relationship management with clients, servicers, investors and internal Operations team, Legal, Compliance and change management.; Experience working with cross functional team/groups; able to build relationships; Partner with Sales to prioritize their needs in order to deliver the highest level of customer services to Client’s after onboarding.; Manage process and coordinate with sales team priorities of application, expansion, cancellation and agent maintenance ensuring state and regulatory compliance requirements; Monitor compliance and regulatory issues with the Compliance and legal.
Process & Methodology
Project management skills in order to manage and coordinate a wide variety of multi-tasker
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