ADCI
Sales, Advertising, Account Management, Seller Support Operations, seller services
SPSAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“SPS Associate at ADCI. Skills: Customer support, Relationship building, Problem solving. Provide timely operational support. Address Selling Partner issues”
What You'll Achieve.
Deliver on Selling Partner experience; Deliver on efficiency goals
Industry & Context.
Critical thinking; Decision-making; Logical reasoning; Data interpretation
What They're Looking For.
Must Have
Graduate, Fluent in English language, Experience with Operating systems, Experience with Office Suites, Typing skills 30 WPM, Typing accuracy 93%
Nice to Have
1+ year of experience, 6 months+ working in Live Channel B2B/Customer service environment, Business acumen in e-commerce, Business acumen in retail
What You'll Do.
Provide timely operational support
Address Selling Partner issues
Work with stakeholders
Adhere to service level agreements
Contribute to team environment
Drive process improvements
Resolve complex queries
Provide exceptional service
Strengthen relationships
Navigate communication channels
Engage with Selling Partners
Deliver on Selling Partner experience
Deliver on efficiency goals
Maintain confidentiality
Maintain data security standards
Adhere to company policies
Adhere to code of conduct
Seek solutions independently
Foster positive team environment
Foster cooperative team environment
How You'll Work.
Team & Collaboration
Working with stakeholders; Positive team environment; Cooperative team environment
Communication Scope
Written communication; Oral communication; Verbal communication
Full Job Description
Designation: Selling Partner (SP) Support Associate, SPS DESCRIPTION The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key Responsibilities: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through
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