ADCI
Administrative Support, Seller Support Operations, customer trust and partner support
SPSAssociate-ASSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SPS Associate - ASSR at ADCI. Skills: Seller onboarding, Customer support, Process improvement. Act as primary interface. Provide phone support”
What You'll Achieve.
Enable seller success; Maintain performance metrics
Industry & Context.
Seek solutions; Logical reasoning; Data interpretation; Identify trends
24/7 shifts
What They're Looking For.
Must Have
Excellent written communication, Excellent verbal communication, Communicate in Hindi fluently, Effective professional communication, Prompt efficient service, Positive professional demeanor, Excellent time-management skills, Work independently, Contribute to team environment, Maintain performance metrics, Seek solutions, Identify trends, Liaise with other departments, Speak English fluently, Write English fluently, Read English fluently, Experience with Microsoft Office, Experience with Excel
Nice to Have
Any Graduation, Experience in customer service, Desire to expand skills, Technical savvy, Business acumen in e-commerce, Business acumen in retail, Committed seller advocate, Drive process improvements, Drive tool improvements, Prioritization skills, Flexibility, Embrace constant change, Demonstrate sense of urgency, Effective communication, Composure, Professional attitude, Exemplary performance record, MS Office Application Excel, Internet Explorer, Mozilla Firefox, 1+ years process improvements experience
What You'll Do.
Act as primary interface
Provide phone support
Provide email support
Provide operational support
Address system issues
Provide process improvements
Develop internal documentation
Contribute to team environment
Adhere to service levels
Train sellers on tools
How You'll Work.
Team & Collaboration
Team environment; Liaise with departments
Communication Scope
Written communication; Verbal communication; Professional communication
Full Job Description
Job summary: The Seller Support On boarding Associate acts as the primary interface between Amazon and our business partners. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Key job responsibilities: SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: • Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and
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