ADCI
E-Commerce
SPSAssociate-ASSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SPS Associate - ASSR at ADCI. Skills: Seller onboarding, Customer support, Process improvement. Act as primary interface between Amazon and business. Help new sellers get on-boarded”
What You'll Achieve.
Launching seller; Enable seller success; Maintain acceptable performance metrics; Quality; Productivity; First contact resolution; Attendance
Industry & Context.
Logical reasoning; Data interpretation; Identify trends
24/7 shift requirements, Flexible schedule/shift/work area, Weekends, Nights, Holidays
What They're Looking For.
Must Have
Excellent written and verbal communication, Communicate in Hindi fluently, Effective, clear and professional communication, Prompt and efficient service, Positive and professional demeanor, Excellent time-management skills, Work independently, Contributes to a positive team environment, Maintain acceptable performance metrics, Actively seeks solutions, Logical reasoning and data interpretation, Speak, write, and read fluently in English, Experience with Microsoft Office products, Experience with Excel, Work a flexible schedule/shift/work area
Nice to Have
Any Graduation, Experience within a customer service environment, Desire to expand skills, Technical (Computers & Internet) savvy, Business acumen in e-commerce, Business acumen in retail, Committed seller advocate, Drive process & tool improvements, Enthusiasm and self-motivation, Prioritization and time management skills, High degree of flexibility, Embrace constant change, Demonstrate appropriate sense of urgency, Composure and professional attitude, Exemplary performance record, 1+ years of driving process improvements experience
What You'll Do.
Act as primary interface between Amazon and business
Help new sellers get on-boarded
Enable sellers to be successful
Provide timely and accurate operational support
Address chronic system issues
Provide process improvements
Develop internal documentation
Contribute to a team environment
Adhere to service level agreements
Provide phone and/or e-mail support
On-board new selling partners
Train sellers on various tools
How You'll Work.
Team & Collaboration
Team environment; Liaise with other departments; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Oral communication
Full Job Description
Job summary: The Seller Support On boarding Associate acts as the primary interface between Amazon and our business partners. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Key job responsibilities: SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: • Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and
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