ADCI
Administrative Support, Seller Support Operations, customer trust and partner support
SPSAssociateASSR
“SPS Associate - ASSR at ADCI. Skills: Customer success, Seller onboarding, Operational support. Act as primary interface. Provide phone support”
What You'll Achieve.
Enable seller success; Maintain performance metrics; Resolve seller issues
Industry & Context.
Logical reasoning; Data interpretation; Identify trends
24/7 shifts
What They're Looking For.
Must Have
Excellent written communication, Excellent verbal communication, Communicate in Hindi fluently, Effective professional written communication, Effective professional oral communication, Prompt efficient service to sellers, Appropriate escalation of sellers' issues, Positive professional demeanor, Manage sensitive issues, Excellent time-management skills, Work independently, Contribute to positive team environment, Aid team members, Maintain acceptable performance metrics, Logical reasoning skills, Data interpretation skills, Identify trends, Liaise with other departments, Speak read fluently in English, Experience with Microsoft Office, Experience with Excel, Work flexible schedule/shift/work area
Nice to Have
Any Graduation, Experience in customer service, Desire to expand skills, Technical savvy, Business acumen in e-commerce, Business acumen in retail, Committed seller advocate, Drive process improvements, Drive tool improvements, Self-motivation, Prioritization skills, High degree of flexibility, Embrace constant change, Appropriate sense of urgency, Effective communication, Composure, Professional attitude, Exemplary performance record, MS Office Application Excel, Internet Explorer / Mozilla Firefox, 1+ years driving process improvements
What You'll Do.
Act as primary interface
Provide phone support
Provide email support
On-board new selling partners
Provide operational support
Address chronic system issues
Provide process improvements
Develop internal documentation
Contribute to team environment
Adhere to service level agreements
Train sellers on tools
How You'll Work.
Team & Collaboration
Team environment; Liaise with departments
Communication Scope
Written communication; Verbal communication; Professional communication
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