DraftKings
online gaming
SportsbookOperationsAssociate
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optimal for Entry candidates.
“Sportsbook Operations Associate at DraftKings. Skills: Sportsbook Operations, Customer Experience, Marketing. Support Sportsbook and iGaming Promotions teams. Resolve second-line customer issues”
What You'll Achieve.
maintain high standards of accuracy and responsiveness; enable flawless execution across multiple apps and states
Industry & Context.
solve complex challenges; proactively diagnose and solve questions
work on shifts including nights and weekends, obtain a gaming license
What They're Looking For.
Must Have
At least 1 year of experience in online gaming or a relevant online B2C environment with a focus on customer needs and experience., Detail-oriented and analytical attitude, flexibility to adapt to shifting priorities, drive results in a fast-paced environment, Experience with digital marketing operation tools, demonstrated ability to rapidly learn and master new tools, Flexibility to work on shifts including nights and weekends, The ability to become licensed through applicable regulatory agencies
Nice to Have
An understanding of the Sportsbook and iGaming industry
What You'll Do.
Support Sportsbook and iGaming Promotions teams
Resolve second-line customer issues
and odds are presented
Diagnose and solve customer questions
Run processes for quality assurance
Run processes for problem escalation
Run processes for competitor tracking
Optimize processes and tools
How You'll Work.
Team & Collaboration
Collaborate with Customer Experience, Trading, and Marketing teams; Support and collaborate with Operations, Trading, Customer Experience, and Marketing teams
Full Job Description
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. ## The Crown Is Yours Shape the future of Sportsbook Operations as part of a fast-moving team supporting one of the most recognized sports brands in the US. As a Sportsbook Operations Associate, you'll drive day-to-day execution by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states. You'll collaborate with Customer Experience, Trading, and Marketing teams to solve complex challenges and maintain high standards of accuracy and responsiveness. ## What You'll Do * Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes. * Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected. * Support and collaborate with other parts of the business, such as Operations, Trading, Customer Experience, and Marketing teams, to help proactively diagnose and solve questions from our customers. * Run processes to support quality assurance, problem escalation, and competitor tracking. * Become an expert in using our internal marketing and bonus tools; always looking to optimize processes and tools to enable flawless execution across multiple apps and states. ## **What You 'll Bring** * At least 1 year of experience in online gaming or a relevant online B2C environment with a strong focus on customer needs and experience. * Detail-orient
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