Sutherland
Streaming Services
SportsCustomerServiceSpecialists
“Sports Customer Service Specialists at Sutherland. Skills: customer service, sports knowledge, digital navigation. Provide exceptional customer service. Act as a brand ambassador”
What You'll Achieve.
Deliver superior fan experiences
Industry & Context.
critical thinking; problem-solving skills
Must have a quiet and distraction-free, secure place to work, Must have excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download, Must have in-house network, and a hard-wired Internet connection, Wireless and/or satellite Internet Service Providers are not compatible, Must be a resident of Canada, Must be authorized to work in Canada
What They're Looking For.
Must Have
High school diploma or GED, Ability to type 30+ words per minute, 1+ year of customer service experience, Excellent English communication skills, both verbal and written, critical thinking and problem-solving skills, Efficient in website/digital navigation and interaction, knowledge of and passion for sports, Ability to multitask, prioritize and manage time effectively, Proficient in Microsoft programs, A quiet and distraction-free, secure place to work, Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download, In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates, authorized to work in Canada
Nice to Have
passion for entertainment and technology, passion for sports
What You'll Do.
Provide exceptional customer service
Act as a brand ambassador
Support digital sports platforms
Create best-in-class experiences
Resolve fan inquiries
Develop/maintain knowledge of client’s products
How You'll Work.
Communication Scope
Excellent English communication skills, both verbal and written
Applying for this Sports Customer Service Specialists role?
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