Avis Budget Group
vehicle rental
SpecialtyReservationsRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Specialty Reservations Representative at Avis Budget Group. Skills: customer service, reservations, problem-solving, communication. Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. As appropriate cross sell ancillary products & services to obtain and grow revenue”
What You'll Achieve.
generating approximately $23M in revenue annually; Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty
Industry & Context.
negotiation, decision making, and problem-solving skills; Ability to handle complex customer issues
WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner, WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms, Use of a Company cell phone as a Wi-Fi “hot spot” for internet access should be limited to occasional use, such as when in attendance at an off-site meeting, internet outages or other emergency situations, and should not be used as your regular means of internet connection, Training will be 4 weeks, Monday - Friday
What They're Looking For.
Must Have
High School diploma, Minimum of 2 years current related experience in a customer care environment or inside sales, Excellent verbal and written communication skills, Effective listening and telephone skills, negotiation, decision making, and problem-solving skills, analytical, mathematical skills and organizational skills, Ability to handle complex customer issues while maintaining a positive attitude, Ability to demonstrate initiative to exceed expectations, Attention to detail, and ability to work independently and in teams, Ability to speak read and write English fluently, WFH employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner, WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms, Regular and punctual attendance is required
Nice to Have
previous WFH experience is preferred
What You'll Do.
research and communicate information to provide options that fulfill customer needs in response to inquiries
requests and requirements related to new and existing car rental reservations
As appropriate cross sell ancillary products & services to obtain and grow revenue
Insure that all interactions are in accordance with company policies and standards of customer service and professionalism
research and communicate information to provide and implement solutions in response to customer inquiries
requests and issues related to past and future car rentals
Accurately input required data into various company systems for tracking and retention of customer records
Provide highly accurate and prompt assistance
completion and processing of forms and/or reports related to reservation special handling requirements or requests
Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel
Insure accurate and timely completion of adjustments for customers
Prepare communications to customers using professional standards of vocabulary and grammar
Participate in special projects and/or conduct various other duties as may be required or assigned
How You'll Work.
Team & Collaboration
Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel
Communication Scope
Excellent verbal and written communication skills; Effective listening and telephone skills; Ability to speak read and write English fluently
Full Job Description
**Driven to be the Best** **People. Performance. Purpose.** At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. **This is a REMOTE POSITION** The **Specialty Reservations Representative** will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc. Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty. Team members in this role are responsible for generating approximately $23M in revenue annually. **What You 'll Do: ** * Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. As appropriate cross sell ancillary products & services to obtain and grow revenue. * Insure that all interactions are in accordance with company policies and standards of customer service and professionalism. Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups. * Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals. Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups. * Accurately input requi
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