Shields Health Solutions
Healthcare
SpecialtyPharmacyTechnician(RefillCalls)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialty Pharmacy Technician (Refill Calls) at Shields Health Solutions. Skills: Specialty medications, Patient care, Pharmacy operations. Provide patient assistance. Provide provider assistance”
Industry & Context.
Troubleshoot rejected claims
What They're Looking For.
Must Have
Pharmacy Technician License, National Pharmacy Technician Certification, 2+ years pharmacy technician experience, High School Diploma or GED, Required communication skills, Required organization skills, Required tech skills
Nice to Have
5+ years pharmacy technician experience
What You'll Do.
Provide patient assistance
Provide provider assistance
Provide staff assistance
Make outbound refill calls
Process refill requests
Answer incoming pharmacy calls
Triage incoming pharmacy calls
Clarify prescription orders
Coordinate medication refills
Complete accurate data entry
Assist with claim adjudication
Troubleshoot rejected claims
How You'll Work.
Team & Collaboration
Coordinate with pharmacists; Coordinate with clinicians
Communication Scope
Patient communication; Provider communication; Staff communication
Full Job Description
Join our Shields team today! Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations. $1,000 Sign On Bonus! Plus potential Quarterly Bonus incentives! Schedule: In Office, Monday - Friday, 9:00AM - 6:00PM (potential for hybrid schedule) Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification Required. What You’ll Do: Provide compassionate, knowledgeable assistance to patients, providers, and staff. Make outbound refill calls and process requests promptly. Answer and triage incoming pharmacy calls. Clarify prescription orders with pharmacists or clinicians. Coordinate medication refills and complete accurate data entry. Assist with claim adjudication and troubleshoot rejected claims. What You’ll Get: Medical, dental, and vision insurance starting day one 401(k) with match, 4 weeks PTO, 10 paid holidays Paid parental leave, short-term disability, and professional development Access to employee resource groups and wellness programs What You Need: State-registered (Texas) Pharmacy Technician; CPhT required 2+ years of experience as a pharmacy technician required; 5+ years preferred High School Diploma or GED Required Strong communication, organization, and tech skills Empathy, integrity, and a team-first mindset California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by re
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