Spring Health
Healthcare
SpecialtyCareNavigator,Trauma
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialty Care Navigator, Trauma at Spring Health. Skills: Trauma treatment, Care navigation, Mental healthcare. Provide initial assessment. Provide support”
What You'll Achieve.
Maintain high member satisfaction; Retain members throughout care; Triage members into appropriate LOC; Enroll members into appropriate LOC
Industry & Context.
Problem-solve issues
What They're Looking For.
Must Have
LCSW, LMFT, LPC required, 2+ years clinical care experience, Experience with motivational interviewing, Experience with diagnostic assessment, Experience with triage, Knowledge of phased-based trauma treatment, Knowledge of EBPs for PTSD, Excellent listening skills, Excellent written communication skills, Excellent verbal communication skills, Experience working with diverse populations
Nice to Have
Trauma specific licensure, Trauma specific certifications, Bilingual
What You'll Do.
Provide initial assessment
Provide ongoing care coordination
Refer members to provider
Apply active listening
Apply psychoeducation
Apply motivational interviewing
Understand member needs
Provide support setting goals
Utilize phase based trauma treatment
Identify appropriate level of care
Coordinate care with provider
Provide in-the-moment support
Provide safety planning
Interact with members via email
Interact with providers via email
Maintain accurate records
Interact with multi-disciplinary teams
Assist other specialty care teams
Participate in staff meetings
Participate in case consultations
Participate in trainings
Follow Spring Health policies
Maintain confidentiality
Maintain ethical standards
Maintain high member satisfaction
Retain members throughout care
Maintain consistent outreach
Maintain consistent contact
Outreach members via phone
Outreach members via email
How You'll Work.
Team & Collaboration
Multi-disciplinary teams; Care support teams; Provider operations teams; Benefits teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the Lead Specialty Care Navigator of the Trauma team, the Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program. This is a full time position that is fully remote. The shift for this position is Monday-Friday, 9-5pm PST. What you’ll do: Telephonic screening, brief int
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