Saks Fifth Avenue
luxury fashion
SpecializedOperationsAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialized Operations Associate at Saks Fifth Avenue. Skills: General Office operations, Jewelry Operations, Customer Service. Manage daily General Office operations. Manage daily Jewelry Department operations”
Industry & Context.
Resolving customer issues; Reconciling discrepancies
Ability to lift cartons up to 15 lbs, Climb ladders, Handle racks and carts of merchandise
What They're Looking For.
Must Have
computer skills, i. e. Google, MS Office, Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision, Ability to work a flexible schedule as per business needs & adheres to Dependability standards, Demonstrates attention to detail and keeps personal work space organized, Ability to apply store policies & procedures to help in decision-making, Verbal and written communication handles telephone and face to face interactions effectively and professionally, Maintains confidentiality when handling issues
What You'll Do.
Manage daily General Office operations
Manage daily Jewelry Department operations
Maintain daily functions
Process bank deposits
Reconcile chargebacks
Count register and petty cash
Resolve customer issues
Research/payment of bills
Track/process customer packages
Follow Jewelry Standards and Shipping Guidelines
Process price changes
Retrieve and process merchandise for return/transfer
Complete case counts and reconcile discrepancies
Maintain repair log and track repairs
Submit repair invoices
Receive and verify trunk show merchandise
Assist in trunk show set-up/take down
Recap trunk show results
Prepare and submit special order requests
Prepare and submit Statements of Sale
Communicate with Corporate Merchants
Maintain Internal Audit readiness
Monitor vault/safe contents
Assist managers and associates on selling floor
Process Fulfillment orders
Perform ad hoc responsibilities
How You'll Work.
Team & Collaboration
Work well in a team oriented environment; Communicate with Corporate Merchants; Communicate with Account Payable; Communicate with Inventory Control; Communicate with vendors; Assist managers and associates on the selling floor
Communication Scope
Verbal and written communication; Handles telephone interactions effectively and professionally; Handles face to face interactions effectively and professionally
Full Job Description
Salary Range $17.05 - $21.32* **_Job Description:_** WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. . YOU WILL BE: Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. WHAT YOU WILL DO: • General Office • Opening the store: safe, controller, registers and distributing reports • Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash • Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages • Jewelry Operations • Follows Jewelry Standards and Shipping Guidelines • Receive, verify, and properly book all jewelry in accordance with Company standards • Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes • Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards • Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled • Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices • Receive and verify all merchandise
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