SpecializedITSupportTechnician

Why did the PowerPoint cross the road? To get to the other slide. Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise. Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada. If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence. Do you want to play a key role in the technological performance of store operations? As a senior technical reference within the Store Support team, you will handle complex incidents and actively contribute to the stability, evolution, and optimization of the technology environments used daily in our stores. Key Responsibilities * Analyze, diagnose, and resolve critical incidents (software, hardware, network) that directly impact operations, while meeting Service Level Agreements (SLAs) and ensuring rigorous follow‑up on priority cases. * Act as the technical escalation point for Level 1 Support and provide technical leadership to ensure effective, long-term resolutions. * Ensure certification, configuration, and deployment of in-store IT equipment (POS systems, scanners, printers, mobile devices) using device management tools (MDM, e.g., SOTI), guaranteeing performance and compliance. * Manage equipment inventory and collaborate with vendors to ensure availability and operational continuity. * Participate in the testing, vali