Workday
Technology
SpecializedCustomerSuccessManager,CLM(Evisort)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialized Customer Success Manager, CLM (Evisort) at Workday. Skills: Customer Success, Contract Lifecycle Management, AI value realization. Serve as strategic partner. Guide customers through workflow redesign”
What You'll Achieve.
Measurable adoption progress; Maturity progress; Improved usage; Risk reduction; Value realization signals
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years customer-facing services, 3+ years managing customer relationships, 1+ years Contract Lifecycle Management (CLM) experience
What You'll Do.
Serve as strategic partner
Guide customers through workflow redesign
Guide customers through process optimization
Guide customers through operating model shifts
Design success and adoption plans
Lead proactive customer engagements
Assess adoption using data
Prioritize efforts using data
Collaborate cross-functionally
Deliver cohesive engagement motions
Ensure clear handoffs
Act as trusted advisor
Translate CLM capabilities
Prepare executive briefings
Identify customer champions
Cultivate advocacy opportunities
Contribute to continuous improvement
Standardize approaches
How You'll Work.
Team & Collaboration
Workday account team; Sales; Core Customer Success; Services; Product; Operations
Communication Scope
Executive briefings
Process & Methodology
Roadmap planning
Full Job Description
**Your work days are brighter here.** We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. **About the Team** Join our team and experience Workday CLM (Evisort) within the Specialized Customer Success team in Workday’s Customer Success Center of Excellence organization (CoE). As a CLM Customer Success Manager, you’ll be part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered contract lifecycle management workflows. We use a consistent Customer Success framework across Specialized CS that defines what “good” looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio. Our global team is united in our mission to help customers realize meaningful value from Workday’s emerging, high-impact products. Workday’s Contract Lifecycle Management (CLM) solution leverag
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