Altisource
Financial Services
Specialist,TrusteeOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Specialist, Trustee Operations at Altisource. Skills: Trustee Operations, Foreclosure process. Order appraisals. Update system with documents”
What You'll Achieve.
Meeting 100% SLAs; Meeting timelines on client Invoice submissions; Timely batching; Accurate batching; Timely vendor payments; Timely client billing; Timely responses to queries; Accurate reporting
Industry & Context.
Strategic thinking; Analytical thinking; Critical thinking
What They're Looking For.
Must Have
3+ years relevant experience, Accounting education, Must be a Notary, Must be located in Charlotte, NC
Nice to Have
College degree, Experience with Mortgage Trustee Servicing, Experience with title servicing, Experience with foreclosure, Experience with reverse mortgage services, Understanding of trustee services, Understanding of trustee processes, Understanding of trustee procedures, Recording experience in title capacity, Recording experience in trustee capacity, Knowledge of CaseAware, Knowledge of similar Case Management Systems, Commutable to Charlotte
What You'll Do.
Update system with documents
Work with client on issues
Work with appraisers on issues
Review DNMS documents
Execute DNMS documents
Review foreclosure files
Review document executions
Take calls from borrowers
Return calls from borrowers
Take calls from lienholders
Return calls from lienholders
Take calls from realtors
Return calls from realtors
Take calls from attorneys
Return calls from attorneys
Respond to borrower inquiries
Respond to realtor inquiries
Respond to lienholder inquiries
Work with co-counsel on issues
Assist incoming visitors
Review documents for remote team
Execute documents for remote team
Upload documents for remote team
Maintain team manuals
Provide assistance to team members
Perform quality control
How You'll Work.
Team & Collaboration
Work with litigation team; Work with attorneys; Work with co-counsel; Work with remote trustee team; Quality control as team
Communication Scope
Oral communication; Written communication
Full Job Description
ARE YOU READY TO WORK AT ALTISOURCE? * Are you a natural leader who loves working through people’s problems to find the best solution? * Are you a quick learner who is self-motivated and able to work well independently as well as on a team? * Are you interested in working on a new product where you can make an immediate impact? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities. We are looking for a Foreclosure Trustee Services Specialist with a passion for customer service, quality assurance, and leadership. This is a great time to join the team and be a part of a growing and stable organization. This position will be onsite in our Charlotte, NC office. Responsibilities: * Order appraisals/update system with documents and information; work with client and appraisers on issues. * Review/execute DNMS documents and review foreclosure files for litigation team, appear in court, if necessary. * Document executions review and update spreadsheets. * Take & return calls from borrowers/lienholders/realtors/attorneys. * Respond to borrower/realtor/lienholder email/fax inquiries. * Work with co-counsel on issues with foreclosures. * Third-party surplus files: spreadsheets for AZ, CA, NV, TX, WA. Work with our attorneys on surplus updates. * Work in the Charlotte NC physical office : process mail, monitor phones, assist incoming visitors. * Review/execute/upload documents for remote trustee team. * Maintain/update team manuals, provide assistance to team members regarding issues/questions. * Document recording. * Quality control, as a team * Additional duties as required. Key Result Areas: * Meeting 100% SLAs and timelines on client Invoice submissions * Timely and accurate batching to ensure timely vendor payments and client billing * Timely responses / information to queries from all int
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