Breezeline
Specialist,Retention
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialist, Retention at Breezeline. Skills: Customer retention, Product reselling. Retain voluntary disconnects. Understand customer needs”
Industry & Context.
Deal with problems; Resolve problems
What They're Looking For.
Must Have
High school diploma or GED, Ability to read and comprehend simple instructions, Ability to write simple correspondence, Ability to effectively present information, Ability to add, subtract, multiply, and divide, Knowledge of Database software, Knowledge of Internet software, Knowledge of Word Processing software
Nice to Have
Customer Billing Relations Management (CRM) experience
What You'll Do.
Retain voluntary disconnects
Understand customer needs
Identify customer pain points
Promote advanced technology
Handle customer escalations
Proactive retention outreach
Convert customers to new offers
Resell solutions to stay competitive
Exchange old equipment
Stay up to date on competitive offers
Help customers compare offers
Adopt one call resolution
Complete follow-up to resolve problems
Communicate in professional manner
Adopt detailed procedures
Ensure accuracy when placing orders
Communicate advice to customers
Enthusiastic about promoting products
How You'll Work.
Communication Scope
Present information; Professional manner
Full Job Description
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. ## Time Type: Regular ## Job Description : **Work From Home** **About Our Company** Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘ _Above And Beyonders’_ , who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). **Why Work At Breezeline?** As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. **About The Job** **Position Summary:** Breezeline’s retention team is focused on going above and beyond during each customer interaction, to provide a memorable experience and to surpass customer expectations. The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of Breezeline products and services. **Res
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