Aptia

pensions, health, and insurance

SpecialistQA&A

León, Guanajuato, Mexico FULL TIME Remote Friendly
The Brief

“Specialist - QA&A at Aptia. Skills: quality audit, operational rigor, Quality audit report, key quality metrics, Defined Contribution / Defined Benefits technical knowledge. quality audit for end-to-end automation in Pension Admin Business. Contributing to making a positive difference to the lives of the end customers and exceeding client expectations via operational rigor and Quality audit.”

What You'll Achieve.

exceeding client expectations via operational rigor and Quality audit.; ensuring that all compliance and regulatory requirements are met and maintained to Aptia standards.; Exceeding customer expectations by delivering business Quality audit report in process and give quality improvement recommendation.; Effective/Accurate reporting of key quality metrics

Industry & Context.

pensions, health, and insurance
Problems you'll solve

analytical and problem-solving skills

What They're Looking For.

Must Have

Graduate in any field, Minimum 2 to 3 years’ experience in UK Pension process, Good Communication (Written and verbal), Excellent skills to articulate and draft quality audit report with detail information, Defined Contribution / Defined Benefits technical knowledge

Nice to Have

Experience in payroll or scheme event, Familiar with UK pension manual calculation

What You'll Do.

quality audit for end-to-end automation in Pension Admin Business

Contributing to making a positive difference to the lives of the end customers and exceeding client expectations via operational rigor and Quality audit.

ensuring that all compliance and regulatory requirements are met and maintained to Aptia standards.

Exceeding customer expectations by delivering business Quality audit report in process and give quality improvement recommendation.

Effective/Accurate reporting of key quality metrics and reviews with relevant stakeholders

Timely response to all requests received from all stakeholders.

switch between tasks and work on urgent ad-hoc requests

How You'll Work.

Team & Collaboration

reviews with relevant stakeholders; collaboration and people skills

Communication Scope

Good Communication (Written and verbal); interpersonal skills; Good communication; people skills

Process & Methodology

plan and manage numerous processes, people and priorities simultaneously

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