Engage And Reward
Specialist,MMS
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialist, MMS at Engage And Reward. Skills: Mortgage transactions, Process improvement, Client relations. Apply analytical skills to assess and resolve issues. Propose solutions to streamline processes”
What You'll Achieve.
Ensure smooth client transactions; Maintain customer satisfaction; Maintain operational efficiency; Positive customer experience
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Mortgage transactions management, Analytical skills, Time management skills, Review mortgage loan documentation, Address file deficiencies, Adhere to risk management policies, Propose solutions to business challenges, Escalate issues when needed, Manage service levels, Resolve customer inquiries, Ensure compliance with company policies, Ensure compliance with industry regulations, Ensure compliance with risk management protocols
Nice to Have
Law Clerk experience, Real Estate experience, Mortgage experience, Customer service skills, Focus on building relationships, Focus on ownership, Focus on engagement, Excellent communication skills, Excellent organization skills, Excellent time management skills, Thorough, accurate, and focused, Produce high quality work, Work with minimal supervision, Exercise sound independent judgment, Creative thinking, Problem solving
What You'll Do.
Apply analytical skills to assess and resolve issues
Propose solutions to streamline processes
Propose solutions to enhance client experience
Propose solutions to reduce operational bottlenecks
Participate in training design
Participate in training implementation
Participate in training delivery
Work closely with internal teams
Work closely with external partners
Facilitate mortgage file progress
Manage service levels during peak periods
Maintain customer satisfaction
Maintain operational efficiency
Address customer inquiries
Resolve customer inquiries
Ensure compliance with policies
Ensure compliance with regulations
Ensure compliance with protocols
Keep current with required training
How You'll Work.
Team & Collaboration
Internal teams; External partners; Underwriting; Operations; Compliance; Lenders; Brokers; Clients
Full Job Description
# _**Company Summary**_ Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. # # _**Job Summary**_ We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and escalate issues when needed to ensure smooth client transactions. **HERE’S HOW YOU’LL CONTRIBUTE:** * Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes. * Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks. * Participate in the design, implementation and deliver
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