Marsh
Specialist-ITProductSupport
Neural analysis suggests this role is
optimal for Senior candidates.
“Specialist - IT Product Support at Marsh. Skills: Product strategy, Roadmap management, IT product support. Partner with Business Resiliency Management Leadership Team. Set priorities for products”
Industry & Context.
Problem-solving skills; Analytical skills
What They're Looking For.
Must Have
3 years experience in development and configuration of software, Proficient in English
What You'll Do.
Partner with Business Resiliency Management Leadership Team
Set priorities for products
Set roadmaps for products
Lead discussion of product life cycle
Provide input into BRM strategies
Supervise work of Senior Configurators
Contribute to continuous improvement
Identify short-comings
Identify inefficiencies
Manage portfolio of products to budget
Manage vendor relationship
Partner with core team
Track vendor delivery performance
Monitor vendor delivery performance
Monitor vendor quality
Track user acceptance
Monitor user acceptance
Determine contract terms acceptability
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Cross-functional agile teams; Global procurement; Core team
Communication Scope
Interpersonal skills
Process & Methodology
Project management, Roadmap planning
Full Job Description
## Company: Marsh ## ## Description: **Job Overview** We're looking to welcome within the team a recognized subject matter expert, that will be making an impact as an influential individual contributor. This person will manage large-scale strategic projects while coaching team members and solving complex problems. This position will include a portfolio of products and will require managing the priority roadmap for IT products to ensure that the applications deliver the required functionality to the company. **Responsibilities & Duties** \- Partners with Business Resiliency Management Leadership Team to set priorities and roadmaps for the products (i.e., Salesforce / Fusion, Everbridge, PowerBI, Mobile App) \- Leads a discussion of the product life cycle with stakeholders \- Provides input into BRM strategies as their trusted advisor \- Supervises the work of the Senior Configurators \- Contributes to continuous improvement of the product team, procedures, and processes by identifying short-comings, gaps, and inefficiencies \- Manages a portfolio of products to the budget (resources and T&E). Individual products will have a total cost of ownership perspective of the entire value chain which includes change programs, enhancements, and nominal run-rates or costs \- Manages and leads the vendor relationship and partners with the core team \- Works with global procurement to track and monitor vendor delivery performance, quality, and user acceptance \- Determines if the contract terms are acceptable to IT for progress payment **Qualifications & Skills** \- Subject Matter Experience in Business Resiliency and/or experience in risk management, compliance, or audit roles \- 3 years experience in development and configuration of software primarily including: Salesforce / Fusion and Everbridge \- Strong analytical and problem-solving skills \- Excellent communication and interpersonal skills \- Strong organizational and project management skills \- Proficiency with SLDC tools
Applying for this Specialist - IT Product Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Marsh?
Real rants from real employees. Read before you apply.