NTU
Specialist,ITOperations
“Specialist, IT Operations at NTU. Skills: IT Operations, Server Management, System Operations. Oversee infrastructure/system operations. Ensure programs and department operations run seamlessly”
What You'll Achieve.
Ensure that all programs and department operations run seamlessly; Ensure compliance with CITS' IT policies; monitoring these objectives to ensure that requirements are met or exceeded; propose recommendations to improve performance and client satisfaction; Manage and maintain CITS audit/policy requirements
Industry & Context.
Ability to troubleshoot PC hardware issues
What They're Looking For.
Must Have
Degree in Information Technology, Computer Science or a related discipline, At least 3 years of hands-on experience in server and system operations, technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), virtualization platforms (VMware, Hyper-V), Proficiency in providing end-user support for Windows and Mac OS based computers, Experience in administering Windows-based servers, Ability to troubleshoot PC hardware issues, Familiarity with network and cybersecurity concepts
Nice to Have
Good working knowledge of server and system security, backup and recovery, and hardware maintenance, Experience with shared storage and enterprise networking technologies, Exposure to cloud platforms like AWS or Azure, team player with the ability to demonstrate leadership when required
What You'll Do.
Oversee infrastructure/system operations
Ensure programs and department operations run seamlessly
Manage infrastructure changes and maintenance
Contribute to infrastructure replacement plans
Assist IT operations (Server)
Manage infrastructure operations activities
Manage budget and costing for facilities
Oversee IT operations (Server) supporting teams
Manage development of service-level objectives
Develop client satisfaction metrics
File server folder management
Server patches and security compliance
Manage and maintain CITS audit/policy requirements
Work with vendors on security issues
How You'll Work.
Team & Collaboration
Oversee IT operations (Server) supporting and collaborating with the teams; contributing to the strategic alignment of technology initiatives with organizational goals
Communication Scope
Good oral and written communication skills
Process & Methodology
Manage the implementation of infrastructure changes and maintenance routines, Contribute to the design and implementation of infrastructure replacement plans, Manage infrastructure operations activities and installation of infrastructure systems, Manage the budget and costing for maintenance, operation, and upgrading of facilities
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