NTU
education
Specialist,ITOperations
Neural analysis suggests this role is
optimal for Entry candidates.
“Specialist, IT Operations at NTU. Skills: IT Operations, educational technology, Learning Management System (LMS). Run application/system operations in NBS. Ensure programme and department operations run seamlessly”
What You'll Achieve.
Ensure that all programme and department operations run seamlessly; Maintain service-level objectives and targets; Ensure that requirements are met or exceeded; Improve performance and client satisfaction
Industry & Context.
problem-solving; analytical mindset
What They're Looking For.
Must Have
Degree in Information Technology, Computer Science or other related discipline, At least 2 years of relevant experience in IT operations and educational technology support, Proficient in troubleshooting software, applications, educational courseware and eLearning tools, Proficient in .NET languages, MSSQL, Oracle DB and Learning Management System (LMS), Demonstrated ability in decision-making and problem-solving, Is detail-oriented and capable of multi-tasking, Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization, Able to serve as the subject matter expert for the systems under your care, A team player with good interpersonal skills and a collaborative mindset
Nice to Have
Experience with Power Automate, Blackboard LMS and e-Assessment platforms
What You'll Do.
Run application/system operations in NBS
Ensure programme and department operations run seamlessly
Manage LMS changes and maintenance
Contribute to LMS replacement plans
Collaborate to streamline
and automate work processes
Maintain service level objectives and targets
Monitor objectives to ensure requirements are met
Maintain client satisfaction metrics and service procedures
Analyze metrics to propose recommendations
How You'll Work.
Team & Collaboration
Collaborate with colleagues across departments; Effective collaboration with stakeholders
Communication Scope
good verbal and written communication skills
Process & Methodology
Manage the implementation of Learning Management System changes, Contribute to the design and the implementation of Learning Management System replacement plans
Full Job Description
NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers. We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. He/She will possess expertise in the Learning Management Systems (LMS), eLearning tools and will exhibit a strong analytical mindset in delivering effective solutions that align with the organization’s needs. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today! **Key Responsibilities:** _Run application/system operations in Nanyang Business School (NBS)_ * Ensure that all programme and department operations run seamlessly. * Manage the implementation of Learning Management System changes and maintenance routines as agreed upon. * Contribute to the design and the implementation of Learning Management System replacement plans. * Collaborate with colleagues across Undergraduate Programmes, Graduate Studies, ASEAN & China Programmes, Nanyang Executive Education, and departments to streamline, digitize, and automate current work processes. _Maintain service level agreements and service improvements, and other areas_ * Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded. * Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction. **Requirements:** * Degree in Information Technology, Computer Scien
Applying for this Specialist, IT Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about NTU?
Real rants from real employees. Read before you apply.