Marsh
Specialist-ITApplicationSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Specialist - IT Application Support at Marsh. Skills: Application Support, Database Issues, ASP.NET. Understand applications and processes. Provide Level 2 support”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2 to 3 years of experience in application support, Hands-on support and development experience with C#, ASP. NET, AJAX, and JQuery, knowledge of SQL Server and scripting, Experience with ticketing platforms like ServiceNow, Conversational English skills
Nice to Have
Experience with reporting tools such as Crystal Reports, Qlik, or similar
What You'll Do.
Understand applications and processes
Provide Level 2 support
Investigate and analyze errors
Perform root cause analysis
Share incident reports
Monitor application performance
Communicate ticket updates
Communicate deployment updates
Develop professional relationships
Provide support to teams
Collaborate to resolve issues
Provide clear instructions
Work with relational databases
Work with non-relational databases
Create knowledge base documentation
Maintain knowledge base documentation
How You'll Work.
Team & Collaboration
Online business teams; Users and other teams
Communication Scope
Effective communication
Full Job Description
## Company: Marsh ## ## Description: **Specialist - IT Application Support** We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. **We will count on you to** : * Understanding the applications, their processes, and stakeholder requirements. * Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors. * Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact. * Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders. * Managing data patches and monitoring application performance using tools such as DataDog or similar. * Communicating updates on high-priority tickets and application/environment deployments to stakeholders. * Developing and maintaining professional relationships with all online business teams and providing support as needed. * Collaborating with users and other teams to resolve issues and provide clear instructions. * Working with relational databases (SQL Server) and non-relational databases such as MongoDB. * Creating and maintaining knowledge base documentation for processes and application support. **What you need to have** : * A degree in Computer Systems, Engineering, or a related field. * 2 to 3 years of experience in application support. * Hands-on support and development experience with C#, ASP.NET, AJAX, and JQuery. * Experience with reporting tools such as Crystal Reports, Qlik, or similar is highly desirable. * Strong knowledge of SQL Server and scripting. * Experience with ticketing platforms like ServiceNow and understanding of SLA management. * Excellent and effective communication skills. * Fast learner
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