ASM
Semiconductor
SpecialistII,ServiceOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Specialist II, Service Operations at ASM. Skills: Process Change Notification, Customer communication, Data analysis”
Industry & Context.
Problem-solving; Data analysis
What They're Looking For.
Must Have
5+ years experience in semiconductor equipment industry, Proficiency in Microsoft Excel, Fluent in English, Proven experience in customer-facing roles, Communication skills, Coordination skills, Analytical abilities, Problem-solving abilities
Nice to Have
Experience in PCN processes, Experience in ECN processes, Experience in change management processes, Familiarity with semiconductor manufacturing, Familiarity with semiconductor equipment, Experience with data visualization tools, Project management experience
How You'll Work.
Team & Collaboration
Engineering teams; Quality teams; Operations teams; Global teams
Communication Scope
Customer communication; Global team communication
Process & Methodology
Change management
Full Job Description
Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Key Responsibilities Manage end-to-end PCN (Process Change Notification) processes, including documentation, tracking, and customer communication Collaborate with engineering, quality, and operations teams to evaluate process changes and ensure compliance with customer and regulatory requirements Interface directly with customers to explain changes, address concerns, and ensure alignment Perform data analysis to assess potential impact of process changes and support decision-making Prepare reports, dashboards, and documentation using Excel and related tools Drive continuous improvement initiatives related to PCN workflows and change control processes Ensure timely and accurate execution of PCN deliverables and milestones Qualifications Required Minimum 5+ years of experience in semiconductor equipment industry Strong proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) Fluent in English, able to effectively communicate with global teams Proven experience in customer-facing roles, with strong communication and coordination skills Strong analytical and problem-solving abilities, especially in data analysis Preferred Experience in PCN / ECN / change management processes Familiarity with semiconductor manufacturing or equipment processes Experience with data visualizat
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