Davita
SpecialistII,ContractOperations
“Specialist II, Contract Operations at Davita. Skills: Contract operations, Payor partnerships, Data integrity. Review contracts for Best Demonstrated Performance language. Review contracts for check lists”
What You'll Achieve.
Maintain an average Quality Assurance (QA) score at or above 95%; Resolving 90+% of all tasks within due date; Resolving 90+% of all tasks within assigned SLA
Industry & Context.
Critical thinking; Analytical skills; Solve complex problems; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum 2 years of experience in high-volume research, Minimum 2 years of experience in Customer Accounts ownership, Minimum 2 years of experience in complex administrative resolution work, Advanced Excel Skills Required, Proficiency in Microsoft Outlook, Proficiency in Microsoft Word, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft SharePoint
Nice to Have
Associate’s or Bachelor’s degree preferred, Experience with Salesforce preferred, Experience with database management systems preferred
What You'll Do.
Review contracts for Best Demonstrated Performance language
Review contracts for check lists
Review contracts for codes
Review contracts for rates
Review contracts for credentialing operational language
Research complex network issues
Resolve complex network issues
Research claims issues
Resolve claims issues
Analyze root causes of delays
Analyze root causes of denials
Assess complex situations
Communicate to leadership
Maintain accurate data across systems
Provide data for weekly reports
Maintain an average Quality Assurance score at or
Build professional relationships with external payor contacts
Maintain professional relationships with external payor contacts
Collaborate with internal Partners
Resolve account issues
Work as a collaborative team
Provide tailored Account Customer Service
Manage high volume of work
Maintain email inbox counts below 40
Respond to requests within 1-2 business days
Prioritize tasks based on risk
Prioritize tasks based on value
Resolve 90+% of all tasks within due date
Resolve 90+% of all tasks within assigned SLA
How You'll Work.
Team & Collaboration
Collaborating with Credentialing Specialists; Collaborating with Negotiation teams; Collaborate with internal Partners; Collaborative team of Director; Collaborative team of Negotiator; Collaborative team of Credentialing Specialists; Collaborative team of Analyst; Collaborative team of Team Lighthouse
Communication Scope
Communicate effectively to leadership; Verbal communication; Written communication; Distill complex issues
Applying for this Specialist II, Contract Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Davita?
Real rants from real employees. Read before you apply.