Davita
Healthcare
SpecialistI,Admissions(ROPS)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialist I, Admissions (ROPS) at Davita. Skills: Admissions support, Patient placement, Customer service. Respond to inbound calls, e-mails and faxed referrals. Respond to inquiries regarding treatment options”
What You'll Achieve.
Achieve the metrics and goals set for the department
Industry & Context.
Root cause analysis; Troubleshooting; Investigative inclination
Work overtime, Work overtime as required
What They're Looking For.
Must Have
High School diploma or equivalent, Minimum of 6 months’ related experience, Data entry speed of 25-40 keystrokes per minute, Basic computer skills, Proficiency in Microsoft Excel and Access, Intermediate computer skills, Proficiency in Microsoft Word and Outlook
What You'll Do.
Respond to inbound calls
e-mails and faxed referrals
Respond to inquiries regarding treatment options
Place outbound calls to Hospitals
Complete placement requests
Partner with Field Operations to visit Doctor’s offices
enhance and/or establish hospital relationships
Adhere to performance metrics
Adhere to quality assurance call standards
Utilize all tools and resources
Coordinate patient placement
Complete patient placement
Maintain data forms e-faxed from the field
Enter data in the appropriate database
Develop and enhance processes
Ensure effective growth within placements
Ensure effective growth within treatment option modalities
Build positive relationships with Hospitals
Build positive relationships with Discharge planners
Build positive relationships with Case Managers
Build positive relationships with DaVita teammates
Provide customer service excellence
Achieve the metrics and goals set for the
Work during expanded/non-traditional hours
Comply with all HIPAA regulations
Assure confidentiality of patient health information
Learn about Kidney Disease
Learn about related topics
Add knowledge gained to the CRM databases
Help refine procedures
Understand and Follow DGS and DaVita employment policies
Understand and follow DGS and DaVita procedures
Achieve the metrics and goals set for the
Accept constructive feedback
Attend work consistently
Attend work punctually
Liaise with DaVita teammates at other locations
Provide customer service excellence
Perform other duties as assigned
Work overtime as required
Understand and Follow DGS and DaVita processes
Understand and follow DGS and DaVita teammate policies
Understand and follow DGS and DaVita procedures
How You'll Work.
Team & Collaboration
Inter-company network building; Partner with Field Operations; Build positive relationships with Hospitals; Build positive relationships with Discharge planners; Build positive relationships with Case Managers; Build positive relationships with DaVita teammates; Liaise with DaVita teammates
Communication Scope
Phone responses; E-mail responses; Fax responses
Full Job Description
**Posting Date** 06/10/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose DaVita visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; Actively contribute to the DaVita Guest Services (DGS) CRM knowledge databases; Adhere to the process while contributing process improvement ideas to the team; Live the DaVita way of Team. The position will facilitate the arranging of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships. The position will need to be knowledgeable of the other treatment options within DaVita (In-Center Self-Care, Nocturnal, as well as, traditional In-Center Hemodialysis). The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe. The position seeks feedback from our patients and center partners via telephone and e-mail surveys. SUPERVISORY RESPONSIBILITIES: No ESSENTIAL DUTIES AND RESPONSIBILITIES: * Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options * Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts * Place outbound calls to Hospitals to complete placement requests * Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships. * Adhere to performance metrics and quality assurance call standards * Utilize all tools and resources to coordinate and complete the placement of a patient * Maintain data forms e-faxed from the field and enter in the appropriate database * Under
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