Davita
Healthcare
SpecialistI,Admissions(ROPS)
“Specialist I, Admissions (ROPS) at Davita. Skills: Admissions support, Patient placement, Customer service. Respond to inbound calls, e-mails and faxed referrals. Respond to inquiries regarding treatment options”
What You'll Achieve.
Achieve the metrics and goals set for the department
Industry & Context.
Root cause analysis; Troubleshooting; Investigative inclination
Work overtime, Work overtime as required
What They're Looking For.
Must Have
High School diploma or equivalent, Minimum of 6 months’ related experience, Data entry speed of 25-40 keystrokes per minute, Basic computer skills, Proficiency in Microsoft Excel and Access, Intermediate computer skills, Proficiency in Microsoft Word and Outlook
What You'll Do.
Respond to inbound calls
e-mails and faxed referrals
Respond to inquiries regarding treatment options
Place outbound calls to Hospitals
Complete placement requests
Partner with Field Operations to visit Doctor’s offices
enhance and/or establish hospital relationships
Adhere to performance metrics
Adhere to quality assurance call standards
Utilize all tools and resources
Coordinate patient placement
Complete patient placement
Maintain data forms e-faxed from the field
Enter data in the appropriate database
Develop and enhance processes
Ensure effective growth within placements
Ensure effective growth within treatment option modalities
Build positive relationships with Hospitals
Build positive relationships with Discharge planners
Build positive relationships with Case Managers
Build positive relationships with DaVita teammates
Provide customer service excellence
Achieve the metrics and goals set for the
Work during expanded/non-traditional hours
Comply with all HIPAA regulations
Assure confidentiality of patient health information
Learn about Kidney Disease
Learn about related topics
Add knowledge gained to the CRM databases
Help refine procedures
Understand and Follow DGS and DaVita employment policies
Understand and follow DGS and DaVita procedures
Achieve the metrics and goals set for the
Accept constructive feedback
Attend work consistently
Attend work punctually
Liaise with DaVita teammates at other locations
Provide customer service excellence
Perform other duties as assigned
Work overtime as required
Understand and Follow DGS and DaVita processes
Understand and follow DGS and DaVita teammate policies
Understand and follow DGS and DaVita procedures
How You'll Work.
Team & Collaboration
Inter-company network building; Partner with Field Operations; Build positive relationships with Hospitals; Build positive relationships with Discharge planners; Build positive relationships with Case Managers; Build positive relationships with DaVita teammates; Liaise with DaVita teammates
Communication Scope
Phone responses; E-mail responses; Fax responses
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