Baxter
Healthcare
Specialist,HROperationsGBS
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Specialist, HR Operations GBS at Baxter. Skills: HR Operations, Workday, Service Now. Manage Service Now queue. Meet SLA's”
What You'll Achieve.
Meet SLA's; Maintain quality SLA's; Keep quality parameters intact; Keep SLAs intact
Industry & Context.
Solve employee queries; Solve complex cases; Process improvement
What They're Looking For.
Must Have
5–8 years of experience in HR Operations or Shared Services, 2+ years in a similar role for North Americas
Nice to Have
MBA in HR is a plus, Green Belt Six Sigma certification preferred, Automation skills are a plus
What You'll Do.
Manage Service Now queue
Maintain quality SLA's
Process transactions as SME
Stay up to date on processes
Stay up to date on SOPs
Liaise with onshore partners
Support integration projects
Support transition projects
Support quality projects
Support documentation projects
Act as SME for Pre-Payroll
Act as SME for HR Domain
Complete understanding of Workday
Solve employee queries
Provide world class support
Support employees through phone
Support employees through chat
Support employees through email
Support employees through ticketing platforms
Manage employee records
Manage internal movements
Ensure accuracy of employee data
Ensure timeliness of employee data
Own employment records
Act as primary owner for Workday
Act as primary owner for data integrity
Act as primary owner for audits
Act as primary owner for reporting
Support system enhancements
Support continuous improvement
Generate periodic HR reports
Generate periodic HR dashboards
Partner with external vendors
Ensure timely payroll processing
Ensure accurate payroll processing
Help team with decision making
Help team with process improvement ideas
Keep quality parameters intact
Drive HR process standardization
Drive HR process simplification
Drive HR process automation
Support creation of Knowledge Articles
Support maintenance of Knowledge Articles
Support creation of SOPs
Support maintenance of SOPs
Support creation of employee handbooks
Support maintenance of employee handbooks
How You'll Work.
Team & Collaboration
Liaise with HRBP's; Liaise with onshore partners; Partner with Payroll; Partner with Finance; Partner with external vendors
Communication Scope
Written communication; Verbal communication; Presentation skills
Process & Methodology
Project Management
Full Job Description
**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like. # **Your Role in the Transformation** As a Specialist in HR Operations GBS, you will manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s as well. The role will have a percentage of transactions to be processed by the SME to make sure they are up to date on the processes and SOPs for the tools. Work on queue management and have liaised with the HRBP’s and onshore partners. You will support several projects such as scope integrations, transitions, managing quality, and processing docu
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