Baxter

Healthcare

Specialist,HROperationsGBS

$22000–30000k ~AI est. La Aurora, Heredia, Costa Rica FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Specialist, HR Operations GBS at Baxter. Skills: HR Operations, Workday, Service Now. Manage Service Now queue. Meet SLA's”

What You'll Achieve.

Meet SLA's; Maintain quality SLA's; Keep quality parameters intact; Keep SLAs intact

Industry & Context.

Healthcare
Problems you'll solve

Solve employee queries; Solve complex cases; Process improvement

What They're Looking For.

Must Have

5–8 years of experience in HR Operations or Shared Services, 2+ years in a similar role for North Americas

Nice to Have

MBA in HR is a plus, Green Belt Six Sigma certification preferred, Automation skills are a plus

What You'll Do.

Manage Service Now queue

Maintain quality SLA's

Process transactions as SME

Stay up to date on processes

Stay up to date on SOPs

Liaise with onshore partners

Support integration projects

Support transition projects

Support quality projects

Support documentation projects

Act as SME for Pre-Payroll

Act as SME for HR Domain

Complete understanding of Workday

Solve employee queries

Provide world class support

Support employees through phone

Support employees through chat

Support employees through email

Support employees through ticketing platforms

Manage employee records

Manage internal movements

Ensure accuracy of employee data

Ensure timeliness of employee data

Own employment records

Act as primary owner for Workday

Act as primary owner for data integrity

Act as primary owner for audits

Act as primary owner for reporting

Support system enhancements

Support continuous improvement

Generate periodic HR reports

Generate periodic HR dashboards

Partner with external vendors

Ensure timely payroll processing

Ensure accurate payroll processing

Help team with decision making

Help team with process improvement ideas

Keep quality parameters intact

Drive HR process standardization

Drive HR process simplification

Drive HR process automation

Support creation of Knowledge Articles

Support maintenance of Knowledge Articles

Support creation of SOPs

Support maintenance of SOPs

Support creation of employee handbooks

Support maintenance of employee handbooks

How You'll Work.

Team & Collaboration

Liaise with HRBP's; Liaise with onshore partners; Partner with Payroll; Partner with Finance; Partner with external vendors

Communication Scope

Written communication; Verbal communication; Presentation skills

Process & Methodology

Project Management

Full Job Description

**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like. # **Your Role in the Transformation** As a Specialist in HR Operations GBS, you will manage Service Now queue to meet the SLA’s and Audit Transactions to maintain quality SLA’s as well. The role will have a percentage of transactions to be processed by the SME to make sure they are up to date on the processes and SOPs for the tools. Work on queue management and have liaised with the HRBP’s and onshore partners. You will support several projects such as scope integrations, transitions, managing quality, and processing docu

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