Company
Specialist,HROperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Specialist, HR Operations. Skills: HR Operations, HRIS support, Workday. Manages the day-to-day operations of the HR Operations team by monitoring workflow, employee records, and tracking service gaps.. Focuses on efficiency by managing SLA and SOP/policy requirements.”
What You'll Achieve.
aiming for a “best in class” shared service center
Industry & Context.
Queries, requests, and issues resolution; troubleshoot
Willingness to work in a shifting schedule depending on business needs
What They're Looking For.
Must Have
Minimum of 1–3 years of extensive experience in human resources management and HRIS support, Bachelor’s degree, preferably in Business, Psychology, or any related field
Nice to Have
Experience working in a Shared Services environment (preferably HR Shared Services), Knowledge of Enterprise Resource Planning systems in the following areas/modules is preferred: Workday (or similar), SAP, ESP System, Ticketing Tools such as Dovetail/ServiceNow, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Administration, HR IT, and HR Reporting, understanding of HR business familiar with standard concepts, procedures, and practices within HR
What You'll Do.
Manages the day-to-day operations of the HR Operations team by monitoring workflow
and tracking service gaps.
Focuses on efficiency by managing SLA and SOP/policy requirements.
Develops and maintains HR Operations knowledge of the Workday application
providing application support and resolving tickets assigned by HR usersployees.
Uses the ticket management tool to update progress
document user support tickets
and drive timely closure in line with FME processes.
Executes data maintenance activities
including preparation of mass record transaction templates
updates to supervisory organizations
and custom organizational structures
transaction data changes
and running data audit reports.
Ensures proper maintenance of employee records in the Documentation Repository tool.
How You'll Work.
Team & Collaboration
collaboration with business teams; ability to work across functions and cultures beyond borders
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
The **HR Operations Specialis** t provides HR Operations backend support taking care of, but not limited to activities below: * Employee Lifecycle Management * Queries, requests, and issues resolution * Data support, Maintenance and Mass Data Record support (Template creation & Validation) * Functionality Enhancement Support * Vendor coordination **Key Responsibilities** * Reports to the HR Operations Supervisor. * Manages the day-to-day operations of the HR Operations team by monitoring workflow, employee records, and tracking service gaps. * Continuously seeks quality and process improvements, as well as opportunities for Shared Services support, including service identification, collaboration with business teams, plan development, and execution. * Focuses on efficiency by managing SLA and SOP/policy requirements. * Drives continual process improvements, aiming for a “best in class” shared service center. * Develops and maintains HR Operations knowledge of the Workday application, providing application support and resolving tickets assigned by HR users/employees. * Uses the ticket management tool to update progress, troubleshoot, document user support tickets, and drive timely closure in line with FME processes. * Interacts with users at all levels of the organization, as well as vendors and customers, to support HR Operations query resolution. * Executes data maintenance activities, including preparation of mass record transaction templates, updates to supervisory organizations, cost centers, companies, locations, and custom organizational structures, transaction data changes, and running data audit reports. * Escalates problems using defined escalation procedures. * Ensures proper maintenance of employee records in the Documentation Repository tool. * Participates in testing and parallel runs for HRIS support. **Qualifications** * Bachelor’s degree, preferably in Business, Psychology, or any related field. * Minimum of 1–3 years of extensive experience in human
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