Company
Specialist,HROperations
“Specialist, HR Operations. Skills: HR Operations, HRIS support, Workday. Manages the day-to-day operations of the HR Operations team by monitoring workflow, employee records, and tracking service gaps.. Focuses on efficiency by managing SLA and SOP/policy requirements.”
What You'll Achieve.
aiming for a “best in class” shared service center
Industry & Context.
Queries, requests, and issues resolution; troubleshoot
Willingness to work in a shifting schedule depending on business needs
What They're Looking For.
Must Have
Minimum of 1–3 years of extensive experience in human resources management and HRIS support, Bachelor’s degree, preferably in Business, Psychology, or any related field
Nice to Have
Experience working in a Shared Services environment (preferably HR Shared Services), Knowledge of Enterprise Resource Planning systems in the following areas/modules is preferred: Workday (or similar), SAP, ESP System, Ticketing Tools such as Dovetail/ServiceNow, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Administration, HR IT, and HR Reporting, understanding of HR business familiar with standard concepts, procedures, and practices within HR
What You'll Do.
Manages the day-to-day operations of the HR Operations team by monitoring workflow
and tracking service gaps.
Focuses on efficiency by managing SLA and SOP/policy requirements.
Develops and maintains HR Operations knowledge of the Workday application
providing application support and resolving tickets assigned by HR usersployees.
Uses the ticket management tool to update progress
document user support tickets
and drive timely closure in line with FME processes.
Executes data maintenance activities
including preparation of mass record transaction templates
updates to supervisory organizations
and custom organizational structures
transaction data changes
and running data audit reports.
Ensures proper maintenance of employee records in the Documentation Repository tool.
How You'll Work.
Team & Collaboration
collaboration with business teams; ability to work across functions and cultures beyond borders
Communication Scope
Excellent communication and interpersonal skills
Applying for this Specialist, HR Operations role?
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