Company

Specialist,HROperations

Bonifacio Global City, Philippines FULL TIME
The Brief

“Specialist, HR Operations. Skills: HR Operations, HRIS support, Workday. Manages the day-to-day operations of the HR Operations team by monitoring workflow, employee records, and tracking service gaps.. Focuses on efficiency by managing SLA and SOP/policy requirements.”

What You'll Achieve.

aiming for a “best in class” shared service center

Industry & Context.

Problems you'll solve

Queries, requests, and issues resolution; troubleshoot

Eligibility Requirements

Willingness to work in a shifting schedule depending on business needs

What They're Looking For.

Must Have

Minimum of 1–3 years of extensive experience in human resources management and HRIS support, Bachelor’s degree, preferably in Business, Psychology, or any related field

Nice to Have

Experience working in a Shared Services environment (preferably HR Shared Services), Knowledge of Enterprise Resource Planning systems in the following areas/modules is preferred: Workday (or similar), SAP, ESP System, Ticketing Tools such as Dovetail/ServiceNow, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Administration, HR IT, and HR Reporting, understanding of HR business familiar with standard concepts, procedures, and practices within HR

What You'll Do.

Manages the day-to-day operations of the HR Operations team by monitoring workflow

and tracking service gaps.

Focuses on efficiency by managing SLA and SOP/policy requirements.

Develops and maintains HR Operations knowledge of the Workday application

providing application support and resolving tickets assigned by HR usersployees.

Uses the ticket management tool to update progress

document user support tickets

and drive timely closure in line with FME processes.

Executes data maintenance activities

including preparation of mass record transaction templates

updates to supervisory organizations

and custom organizational structures

transaction data changes

and running data audit reports.

Ensures proper maintenance of employee records in the Documentation Repository tool.

How You'll Work.

Team & Collaboration

collaboration with business teams; ability to work across functions and cultures beyond borders

Communication Scope

Excellent communication and interpersonal skills

Free ATS check

Applying for this Specialist, HR Operations role?

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