Mastercard
Financial Services
specialist,customersuccess
Neural analysis suggests this role is
optimal for Mid+ candidates.
“specialist, customer success at Mastercard. Skills: Customer Success, Payments technology, Cybersecurity, Risk management. Support development and delivery of strategic priorities. Ensure priority customers experience positive change”
What You'll Achieve.
Boost Customer Lifetime Value; Increase renewals and adoption; Reduce support tickets; Improve product feedback; Build advocacy for B2B marketing; Generate qualified sales leads; Achieve customer goals; Realize value propositions; Enhance impact of Network Product offerings; Contribute to overall growth; Contribute to safety of Mastercard ecosystem
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
5+ years experience, Leveraging insights from market analysis, Experience using tools and technology to provide data analytics, Proven ability to translate complex technical capabilities, Experience in analyzing customer metrics, Experience in identifying 'next opportunity', Experience in creative thinking, Experience working with large and emerging Technology, Experience working with Financial Services, Experience working with Acquirers/Processors, Experience working with Service Providers, Experience working with digital platform partners, Spanish fluent, English fluent
Nice to Have
Knowledge and understanding of payments technology, Knowledge and understanding of cybersecurity, Application of knowledge to address customer/market needs, Portuguese valuable
What You'll Do.
Support development and delivery of strategic priorities
Ensure priority customers experience positive change
Work closely with cross-functional teams
Realize full value proposition of Mastercard Network Products
Engage with stakeholders
Study viability of proposed solutions
Understand cyber threats
Identify optimization opportunities for customers
Achieve enhanced strategic goals
Articulate key performance indicators
Leverage Mastercard Services’ offerings
Achieve customer goals
Realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products
Create greater value potential for customers
Enhance impact of Network Product offerings
Evaluate business models
Evaluate partnerships
Ensure product business cases are financially viable
Develop training materials
Develop thought leadership
Develop customer-facing playbooks
Translate complex technical capabilities
Address customer needs
Gather and report customer feedback
Refine value propositions
How You'll Work.
Team & Collaboration
Cross-functional teams; Network Services; Account Management; Sales; Product; Technical Account Managers; Support/delivery teams; Diverse high performing team
Communication Scope
Customer-facing playbooks
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### specialist, customer success ### Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Specialist, Customer Success for Services, you will support the dev
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