McKesson
healthcare
Specialist,ClientManagement
“Specialist, Client Management at McKesson. Skills: Client Communication, Account Oversight, Process Improvement, Project Management. Monitor program profitability. Support negotiation of agreements”
What You'll Achieve.
Deliver personalized care that helps patients achieve the best possible outcomes; Mitigate service risks and improve outcomes through proactive account oversight; Enhance processes and program performance; Ensure service excellence in alignment with client agreements; Improve outcomes; Revenue growth; Cost savings
Industry & Context.
Develop corrective action plans when needed; Ensure timely resolution and escalation as appropriate; Analyze and interpret data to provide meaningful insights to clients; Ability to identify trends and recommend solutions
Must be located near Cary, NC, Hybrid role our of Cary, NC office, 5% travel for client visits, Must be authorized to work in the U. S., Traditional office requirements. A large percentage of time performing computer-based work is required.
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 4+ years of relevant experience, 3+ years of experience in healthcare, pharmaceutical, account/client management, finance, distribution, or consulting, Experience with Microsoft Office Suite, including Visio and Project, CRM experience, collaboration skills with a customer-focused mindset, Proven ability to manage multiple projects within budget and timelines, Advanced project management and organizational skills
Nice to Have
Advanced degree (MBA, MHS), 2+ years of account management experience, experience with process documentation and improvement, Analytical mindset with the ability to identify trends and recommend solutions, Advanced proficiency in Excel and PowerPoint, Ability to build relationships and align teams toward shared goals, time management and organizational abilities
What You'll Do.
Monitor program profitability
Support negotiation of agreements
Deliver pricing proposals
Ensure accuracy of client invoices
Serve as primary point of contact
Manage client expectations
Provide consultative recommendations
Own non-sales client communications
Prepare and deliver Quarterly Business Reviews
Drive cross-functional collaboration
Monitor performance against SLAs
Develop corrective action plans
Serve as first point of contact for issues
Ensure timely resolution and escalation
Ensure accurate and timely delivery of client reports
Analyze and interpret data
Manage project timelines
Oversee change request processes
Align client priorities with internal teams
Monitor team progress on client projects
Provide regular status updates
Foster team collaboration
Support conflict resolution
How You'll Work.
Team & Collaboration
Drive cross-functional collaboration across teams including Quality, Pharmacy Services, Marketing, Sales, Legal, HR, Finance, and Business Intelligence; Foster team collaboration across internal stakeholders; Align client priorities with internal teams and ensure execution accordingly
Communication Scope
Excellent verbal and written communication skills; Own all non-sales and non-IT client communications (written and verbal)
Process & Methodology
Proven ability to manage multiple projects within budget and timelines, Advanced project management and organizational skills, Manage project timelines, cross-functional coordination, and communication, Maintain project plans, tracking logs, and oversee change request processes
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