Standard Bank Group
Financial Services
Specialist,ClientExperience
“Specialist, Client Experience at Standard Bank Group. Skills: Client Experience, Service Management, Client Retention. Supervise day to day client services for a. Ensure effective operational business performance”
What You'll Achieve.
Effective operational business performance; Excellent client service against targets; Excellent client service against quality standards; Excellent client service against service standards
Industry & Context.
Client services issues resolution
What They're Looking For.
Must Have
5-7 years Service Management Operations, Advanced general client services, Seasoned technical experience, Experience resolving complex client services issues, Demonstrated ability to interact across multiple internal stakeholders, Seasoned knowledge of banking products, Seasoned knowledge of banking services, Seasoned knowledge of banking channels, Relevant sector experience, Deeper understanding of relevant industries
Nice to Have
Client relationship experience
What You'll Do.
Supervise day to day client services for a
Ensure effective operational business performance
Ensure delivery of excellent client service against targets
Ensure delivery of excellent client service against quality
Ensure delivery of excellent client service against service
How You'll Work.
Team & Collaboration
Interact across multiple internal stakeholders
Communication Scope
Articulating Information
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