NTU

Specialist,ChatbotandDigitalAdoption

Singapore, Singapore FULL TIME
The Brief

“Specialist, Chatbot and Digital Adoption at NTU. Skills: Chatbot solutions, Digital adoption platforms, User experience, Technology investments. Execute operational strategy for chatbot frameworks. Execute operational strategy for digital adoption platforms”

Industry & Context.

Problems you'll solve

analytical skills

What They're Looking For.

Must Have

At least 3 years of experience in project management or digital adoption roles., Familiarity with chatbot technologies, digital adoption platforms, CRM systems, or similar tools., analytical skills with experience using data visualization tools., Excellent communication skills to engage stakeholders across all levels of the organization., Proven ability to manage change programs and train employees on new technologies.

What You'll Do.

Execute operational strategy for chatbot frameworks

Execute operational strategy for digital adoption platforms

Assist in planning projects

Deliver chatbot projects

Deliver digital automation projects

Map customer journeys

Handle engagement follow-ups

Assist training initiatives

Monitor user interactions

Identify areas for improvement

Assist in driving change programs

Address employee resistance

Convert raw data into dashboards

How You'll Work.

Team & Collaboration

Collaborate with cross-functional teams; Collaborate with data owners

Communication Scope

Excellent communication skills

Process & Methodology

Project Management

Free ATS check

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