Engage And Reward
Specialist,BusinessSolutions
“Specialist, Business Solutions at Engage And Reward. Skills: Customer relationship management, Business development, Client solutions. Ensure positive customer experience. Provide support and guidance”
What You'll Achieve.
Ensure positive customer satisfaction; Identify additional revenue sources; Improve existing client relationships; Grow existing client relationships
Industry & Context.
Identify gaps; Develop solutions
What They're Looking For.
Must Have
Customer facing solutions role experience
Nice to Have
Collections and recovery experience, Insolvency industry experience, University or college degree
What You'll Do.
Ensure positive customer experience
Provide support and guidance
Act as first point of engagement
Participate in sales meetings
Facilitate platform training
Facilitate process training
Review client program changes
Coordinate client requests
Coordinate client enhancements
Handle dispute resolution
Pursue new business opportunities
Identify areas to grow client relationships
Analyze current client programs
Assess client organizational needs
Suggest new FCT services
Understand client internal processes
Identify gaps in client processes
Assist in development of new solutions
Facilitate intake of audits
Facilitate review of audits
Coordinate internal audits
Execute customer audits
Execute vendor audits
Communicate audit outcomes
Provide training for products
Provide training for services
Provide demonstrations of products
Provide demonstrations of services
How You'll Work.
Team & Collaboration
Work with Business Development Directors; Interface with cross functional teams; Interface with internal stakeholders; Interface with external stakeholders
Communication Scope
Customer guidance; Client presentations
Applying for this Specialist, Business Solutions role?
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